NAEEM, H.; SAIF, M. I. Excellence of Banking Services - A Multidimensional Approach. The Journal of Behavioral Science, [S. l.], v. 2, n. 1, p. 67–84, 2017. Disponível em: https://so06.tci-thaijo.org/index.php/IJBS/article/view/2148. Acesso em: 29 mar. 2024.