Thanabordeekij, P., Promkutkeo, S. and Na-Chiengmai, D. (2021) “Identifying the Gaps between Customer Expectations and Perceptions on Service Quality Dimensions of ABC Mobile Operator”, Journal of ASEAN PLUS Studies, 2(1), pp. 45–53. available at: https://so06.tci-thaijo.org/index.php/aseanplus/article/view/248535 (accessed: 24 September 2026).