ความพึงพอใจของผู้ใช้บริการประกันสังคมต่อคุณภาพการให้บริการตึกผู้ป่วยนอก โรงพยาบาลลำพูน จังหวัดลำพูน

Natcha  Phemsupakkol

Authors

Natcha Phemsupakkol

Keywords:

Satisfaction, Social Security recipients, Out-Patient Department, Lamphun Hospital

Abstract

The objective of this research was to study the satisfaction of the Social Security recipients in Outpatient Department (OPD) Lamphun Hospital, Lamphun in five areas, namely service process, staff, facilities, service quality, and reliability. The samples of this study were 131 service receivers, in the clients in Out-Patient Department (OPD) at the Lamphun Hospital between November 2022 and January 2023.The sample of 131 Social Security recipients were asked to complete the questionnaire at the service point. The research
instruments were a questionnaire asking for data on 1) general information and 2) satisfaction. Data were
analyzed using frequency distribution, percentage, mean, and standard deviation.

The results of this study show that the overall satisfaction of the Social Security recipients in Outpatient Department (OPD) Lamphun Hospital, Lamphun is high ( $gif.latex?\bar{x}$ = 4.48, SD =.63). When individual aspects were considered, an aspect with the highest mean was staff ( $gif.latex?\bar{x}$ =4.49, SD =.87) and reliability ( $gif.latex?\bar{x}$ = 4.54, SD =.71) followed by service quality ( $gif.latex?\bar{x}$ =4.48, SD =.72), and service process is the lowest ( $gif.latex?\bar{x}$ = 4.43, SD =.85). The results of this study can be used to develop and improve the service systems to achieve customer satisfaction.