RUAN, C. RESEARCH ON THE CUSTOMER SATISFACTION OF B TRAINING INSTITUTION BASED ON SERVQUEL AND IPA MODEL. Journal of Buddhist Education and Research (JBER), [S. l.], v. 8, n. 3, p. 85–95, 2022. Disponível em: https://so06.tci-thaijo.org/index.php/jber/article/view/261687. Acesso em: 17 sep. 2026.