People's satisfaction in the performance and service of Bang Bon Police Station staff, Bang Bon District. Bangkok Case studies on building confidence among service users

Abstract

The objective of this research were 1) to study the people's satisfaction in the performance and service of Bang Bon Police Station staff, Bang Bon District. Bangkok Case studies on building confidence among service users, and 2) to comparative between personal factors with service quality of police officers of the Bang Bon Police Station. Bangkok, classified by personal factors Use quantitative research methods with questionnaires. The sample consisted of 400 people who came to use the services of Bang Bon Police Station, Bang Bon District, Bangkok, using the formula of Taro Yamane. The statistics used are frequency, percentage, average, standard deviation. And reference statistics used for testing research hypotheses by classifying variables the statistics used for analysis were the t-test, F-test, the One-way ANOVA and the comparison of pair differences with the difference method. Least Significant (Lest Significant Difference: LSD)

The study found that

1.  The results of the study of the people's satisfaction with the performance and service of the staff of Bang Bon Police Station. Bangkok In the case of creating confidence among service users, it was found that the overall picture was averaged at 3.30, according to the set criteria at a high level. When considering each item, it was found that the items with the highest mean were there are public relations about the necessary information to you thoroughly. There is an average of 3.51, followed by the telephone number or media contact that can be contacted at all times. There is an average of 3.49. There were public relations in various communication channels such as website. A voice on radio station lines had an average value of 3.17.


2.  The comparison of public satisfaction on service quality of police officers of Bang Bon Police Station Bangkok, classified by personal factors, found that personal factors in all 5 aspects, such as gender, age, marital status, different educational levels, and occupations, can be said that the people's satisfaction with the quality of service of Bang Bon Police Station Bang Bon, Bangkok The case studies on building confidence in service providers in the overall picture of personal factors are no different.