Professional Organization Conflict Management

Abstract

Conflict in society, public and private organizations were under the discrimination social structure and differentiation to empowering for human interactions under different statuses and organize functions was make unequal access to limited resources. Such conditions lead to a process of conflict, especially in both public and private organizations that have the differentiate human resources, but they were discordant differences, unable to work together or coordinate to effectively work are a result of conflicts in organization. The managers have direct authority to manage conflicts to control the impacts of conflicts affect to the organization effectiveness, and promote in the most positive way. The professional manager must has the modern conflict concept, to create a suitable conflict management techniques, by starting from understanding the nature of conflict in organization which has cannot be avoided, but it has both positive and negative effects on personal all levels in the organization. Causes of conflicts in organization there are many, but the main ones are 1) different goals, 2) resource competing 3) Poor communication and misinformation, and 4) Mismatched notions of performance standards. The processing of conflict in organization is five phases: phases 1: Potential Opposition or Incompatibility, phases 2: Cognition and Personalization, phases 3: intentional, phases 4: behavior and phases 5: outcome. The professional management conflict management techniques have 5 types: 1) competing, 2) compromise, 3) Collaborating, 4) avoiding 5) accommodating. The each of all conflict management techniques which have advantages and disadvantages, so the managers must to adopt a negotiating technique, and participation decision in conflicts management in different situations for the personnel in the organization, all departments, all levels were to be able to produce effective work results in a friendly environment sustainable.