JITSOONTHORNCHAIKUL, M. Multiplicity of Approaching to Service Quality Development. WMS Journal of Management, [S. l.], v. 8, n. 3, p. 115–125, 2019. Disponível em: https://so06.tci-thaijo.org/index.php/wms/article/view/206480. Acesso em: 27 apr. 2024.