CHARNSRI, P.; LOHATEPANONT, M. Analysis and Improvement of Inbound Baggage Handling Process. WMS Journal of Management, [S. l.], v. 3, n. 3, p. 69–80, 2016. Disponível em: https://so06.tci-thaijo.org/index.php/wms/article/view/52806. Acesso em: 7 may. 2024.