EFFECTIVENESS OF CASE MANAGEMENT BY TELEPHONE FOR TYPE 2 DIABETES PATIENTS IN ERA OF CORONAVIRUS DISEASE 2019 PANDEMIC

Abstract

     This study aimed to study the results of the development of a case management telephone service system for diabetes type 2 patients in the situation of the spread of Coronary Disease 2019. Methods: This study is a quasi- experimental research design that studied 1 3 8 diabetes type 2 patients who received case management by telephone. The patients were divided into 3 groups; C group (good disease control, n=138), D
group (medium disease control, n=52) and E group (poor disease control, n=49). Then, compared the difference in fasting and cumulative blood glucose levels using dependent t- test statistics and satisfaction assessment. Results: After receiving case management telephone service, the results showed that fasting and accumulative blood glucose levels were not different from normal situations. When comparing the data between groups, the C group showed an increase in fasting and significantly increases in accumulative blood glucose levels after receiving case management telephone service (p<.05). The D group showed increasing in fasting blood glucose levels and decreasing in accumulative blood glucose levels but not significant (p=.070 and .430). The E group showed no significant decreases in fasting blood glucose levels (p=.611) but significant decreases in accumulative blood glucose levels (p<.05). Moreover, the satisfaction level of the case management telephone service was at the highest level.