The Effect of the practice guideline of waiting time survice of Outpatient Department, King Narai Hospital

Abstract

Objective: To compare the waiting time and the service satisfaction of outpatient before and after applying the practice guideline to reduce the waiting time of outpatient department, King Narai Hospital.

Research Methodology: This is a two-group quasi-experimental research. The sample group is a patient in the chronic disease group who receives services in the outpatient department for general medical examination, King Narai Hospital, during 1 January 2021 to 31 March 2021. The sampling of 50 patients each of sample group was selected from according to the properties requirement. The data of waiting time service satisfaction of patients before and after applying the practice guideline were collected. The statistics for the data analysis were percentage, mean, standard deviation and independent statistical testing.

Results:  The result of using the guideline to reduce the waiting time was found that the mean waiting time of the experimental group was significantly lower than the control group at 0.01 after applying the guideline. The mean satisfaction score of the experimental group was significantly higher than that of the control group at 0.001.