Model of outpatient service system development Yang Talad Hospital Kalasin Province.

Abstract

     This study was action research (Action Research) aimed to studied the volume of services received and the waiting time of outpatient services. Yang Talad Hospital Kalasin Province and study the model for developing the outpatient service system. Yang Talad Hospital Kalasin Province The study period is between October 2021 - September 2022, a total of 12 months. Sample size included people receiving outpatient services. Yang Talad Hospital Kalasin Province between October 2021 - September 2022. Data were collected from questionnaires. Data analysis by Frequency Distribution, percentage, arithmetic mean and standard deviation (S.D.) and Dependent t - test and content analysis.

     The results of the study found that the duration of service Outpatients at Yang Talad Hospital Before proceeding From the start until the patient is discharged, a total of 90 - 135 minutes. After the operation, there is a service period of 84 - 89 minutes (the target is not more than 90 minutes). Comprehensive of activities to reduce the waiting time of service providers in the hospital ward. Outpatient Yang Talad Hospital Before proceeding Understanding activities to reduce waiting times for providers in outpatient wards Yang Talat Hospital's personnel is at a moderate level. After processing Understanding activities to reduce waiting times for providers in outpatient wards Yang Talat Hospital's personnel at the highest level The level of satisfaction of those receiving services before and after the operation was overall at a moderate level. After the operation, the overall level was at the highest level. Understanding activities to reduce waiting times for providers in outpatient wards Yang Talad Hospital And the satisfaction of those who received the service before and after the operation was found to be significantly different at the .05 level, with the mean score after the operation being Understanding of activities to reduce waiting times for service providers in the outpatient ward of Yang Talat Hospital personnel. and satisfaction of those receiving services than before operation