Results of using the Health Rider home medication delivery service model in diabetic and hypertensive patients at Na Kae Hospital, Nakhon Phanom Province.

Abstract

     This quasi-experimental study employed a pre-test/post-test design. Aimed to examine the effects of implementing the Health Rider home medication delivery model among patients with diabetes and hypertension at Na Kae Hospital, Nakhon Phanom Province. The sample consisted of 45 healthcare personnel and 45 patients with diabetes or hypertension. Research instruments included a general information questionnaire, medication use assessment, telephone counseling evaluation, and a satisfaction survey. The study process involved: (1) pre-intervention data collection; (2) orientation session on the delivery service model; (3) implementation of the delivery model; (4) follow-up on medication adherence and pharmacist counseling via telephone; (5) post-intervention data collection using knowledge and satisfaction assessments; and (6) evaluation of the model’s effectiveness. Data were analyzed using descriptive statistics, Chi-square test, and T-test at a significance level of 0.05.

     Results: Findings revealed that (1) pharmacists’ telephone counseling skills were rated at a high level; (2) correct medication use significantly improved, with mean scores increasing from 3.53 (S.D.=0.66) to 4.98 (S.D.=0.15); (3) accuracy and timeliness of receiving medications improved from 1.36 (S.D.=0.48) to 2.00 (S.D.=0.00); and (4) satisfaction and feasibility for sustainable implementation were rated at the highest level, with statistical significance (p<0.05).