Successful Implementing Gentle Communication for Gentle Healthcare Handbook in Regional and General Hospitals: a predictive factors study
Keywords:
predictive factors, hospital, healthcare violence, health personnel, positive communicationAbstract
This study examined the factors influencing the successful implementation of a positive communication manual aimed at reducing violence against healthcare personnel. While the manual demonstrated overall effectiveness, the only statistically significant predictor of success was geographical region, with hospitals in the northern region reporting the highest perceived effectiveness compared to other regions. In contrast, individual factors such as gender, age, profession, work experience, supervisory support, and workload were not significant predictors in the multivariate model. Additionally, general hospitals and less experienced staff tended to perceive the manual as more effective than tertiary hospitals and more senior personnel. These findings suggest that scaling up the implementation of the manual should prioritize context-sensitive strategies, particularly adaptations tailored to regional and institutional differences, rather than a one-size-fits-all approach.
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