Digital Skill Components of Labours in Health Service Workplaces

Abstract

This research aimed to study the digital skill components of labours in health service workplaces. Quantitative research method was employed. The sample group was 1,452 people who worked health service workplaces and had experience using the internet from micro data of the 2020 Household of Information Technology Use Survey project of the National Statistical Office. The data was collected using an interview form and was analyzed with descriptive statistics and exploratory factor analysis. The result found that labours in health service workplaces are mostly female, 82.6 percent. They were in the Generation Y age group, 44.8 percent (average age 39.5 years), had the status of head of the household, 39.7 percent, had a bachelor's degree, 72.2 percent, and almost one out of every three people, or 31.8 percent lived in the central region. In terms of work status, it was found that the majority of labours worked as professional nurses, 35.1 percent and worked in hospitals, 84.2percent. The digital skill components of labours in health service workplaces were determined to have eight components, including: government and health information access, computer usages for work, creating and downloading content, computer system management, working online with others, content management and networking, purchasing products and services, and finding jobs and studying online. All of these variables were able to account for 59.7 percent of digital skills of labours in health service workplaces.