Development of a Computer Program Preparation Process for Computer Laboratory Instruction at the College of Social Communication Innovation, Srinakharinwirot University
Keywords:
Process development, Computer programs, Computer labAbstract
The research titled “Development of a Computer Program Preparation Process for Computer Laboratory Instruction at the College of Social Communication Innovation, Srinakharinwirot University” aimed to 1) develop a computer software preparation process for laboratory-based instruction and 2) examine user satisfaction with the developed process. The study applied the concept of Business Process Management (BPM) as a framework to improve the operational workflow of software preparation in computer laboratories. Data were collected from lecturers, instructors, staff members, and students who use the computer laboratory. The research instrument was a questionnaire on users’ opinions regarding the use of the computer laboratory. Data were analyzed using descriptive statistics, including mean and standard deviation.
The results indicated that the developed software preparation process improved the systematic management of software in the computer laboratory. Overall user satisfaction was at a high level. However, some issues were identified, including insufficient software licenses, system instability, and network connectivity problems. The findings suggest that applying BPM can enhance the efficiency of software management and support more effective teaching and learning in computer laboratories.
References
Axelos. (2019). ITIL foundation: ITIL 4 edition. The Stationery Office. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
College of Social Communication Innovation. (2023). Strategic plan for digital communication education. Srinakharinwirot University.
Davenport, T. H. (2013). Process innovation: Reengineering work through information technology. Harvard Business Press. https://www.hbs.edu/faculty/Pages/item.aspx? num=884
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed.). Springer. https://doi.org/10.1007/978-3-662-56509-4
Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Morgan Kaufmann. https://www.elsevier.com/books/business-process-change/harmon/978-0-12-815847-0
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson. https://www.pearson.com/en-us/subject-catalog/p/ management-information-systems-managing-the-digital-firm/P200000003480
Smith, J., Brown, T., & Wilson, R. (2020). Managing computer labs in digital universities: Challenges and solutions. Journal of Educational Technology, 15(3), 45-60.
Vom Brocke, J., & Mendling, J. (Eds.). (2018). Business process management cases: Digital innovation and business transformation in practice. Springer. https://doi.org/10.1007/978-3-319-58307-5
Weske, M. (2019). Business process management: Concepts, languages, architectures (3rd ed.). Springer. https://doi.org/10.1007/978-3-662-59432-2
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Mahamakut Buddhist University

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของ มหาวิทยาลัยมหามกุฏราชวิทยาลัย วิทยาเขตสิรินธรราชวิทยาลัย
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับหาวิทยาลัยมหามกุฏราชวิทยาลัย วิทยาเขตสิรินธรราชวิทยาลัย และคณาจารย์ท่านอื่นๆในมหาวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว