Development of a Computer Program Preparation Process for Computer Laboratory Instruction at the College of Social Communication Innovation, Srinakharinwirot University

Authors

  • Aekchai Sanguanngam College of Social Communication Innovation Srinakharinwirot University

Keywords:

Process development, Computer programs, Computer lab

Abstract

              The research titled “Development of a Computer Program Preparation Process for Computer Laboratory Instruction at the College of Social Communication Innovation, Srinakharinwirot University” aimed to 1) develop a computer software preparation process for laboratory-based instruction and 2) examine user satisfaction with the developed process.  The study applied the concept of Business Process Management (BPM) as a framework to improve the operational workflow of software preparation in computer laboratories. Data were collected from lecturers, instructors, staff members, and students who use the computer laboratory.  The research instrument was a questionnaire on users’ opinions regarding the use of the computer laboratory. Data were analyzed using descriptive statistics, including mean and standard deviation.

          The results indicated that the developed software preparation process improved the systematic management of software in the computer laboratory. Overall user satisfaction was at a high level. However, some issues were identified, including insufficient software licenses, system instability, and network connectivity problems. The findings suggest that applying BPM can enhance the efficiency of software management and support more effective teaching and learning in computer laboratories.

References

Axelos. (2019). ITIL foundation: ITIL 4 edition. The Stationery Office. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

College of Social Communication Innovation. (2023). Strategic plan for digital communication education. Srinakharinwirot University.

Davenport, T. H. (2013). Process innovation: Reengineering work through information technology. Harvard Business Press. https://www.hbs.edu/faculty/Pages/item.aspx? num=884

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748

Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed.). Springer. https://doi.org/10.1007/978-3-662-56509-4

Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Morgan Kaufmann. https://www.elsevier.com/books/business-process-change/harmon/978-0-12-815847-0

Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson. https://www.pearson.com/en-us/subject-catalog/p/ management-information-systems-managing-the-digital-firm/P200000003480

Smith, J., Brown, T., & Wilson, R. (2020). Managing computer labs in digital universities: Challenges and solutions. Journal of Educational Technology, 15(3), 45-60.

Vom Brocke, J., & Mendling, J. (Eds.). (2018). Business process management cases: Digital innovation and business transformation in practice. Springer. https://doi.org/10.1007/978-3-319-58307-5

Weske, M. (2019). Business process management: Concepts, languages, architectures (3rd ed.). Springer. https://doi.org/10.1007/978-3-662-59432-2

Downloads

Published

2026-06-22