Usability testing of PolSci mLibrary: The mobile library application In Political Science Library, Chulalongkorn University

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The purpose of this study is to evaluate the usability of the “PolSci mLibrary”, mobile library application of Political Science Library, Chulalongkorn University. This application allowed users to access resources and services via smartphone both in iOS and Android. Eight features, namely accessibility, clarity/memorability, ease of use, efficiency, error, effectiveness, usefulness as well as user satisfaction were measured. Usefulness and satisfaction were evaluated to obtain recommendations for improving the experience of application users. Usability testing comprised 1) pre-test questionnaires, accomplishing tasks, and 2) post-test surveys by using questionnaires from 12 subjects. Two months after launching the application, 164 subjects were included in the satisfaction survey. The result of this study proposed several recommendations.  The mobile application was useful, easy to access, good in clarity/memorability, good satisfaction. With regards to user satisfaction, the factors “Error” received the lowest scored. This study demonstrated that user’s attitude toward Political mLibrary was highly positive.


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