High School Executives’ Behavior and Service Quality of High School Library in Phetchaburi and Prachuap Khiri Khan Provinces

Abstract

The research aims to; 1) survey the behavior of high school executives, 2) survey the service quality of high school library; 3) examine the relationship between the behavior of high school executives and the service quality of high school library, and 4) create a model of high school executive behavior effects on the service quality of high school library in Phetchaburi and Prachuap Khiri Khan provinces. The research employed a mixed methods research of data collection. The questionnaires were collected from 345 teachers in high schools who had using school library and were analyzed for percentage, mean, standard deviation, Canonical Correlation, and Path Analysis. The in-depth interview with 5 high school executives to support the data from questionnaires. The research results were found that: 1) Behavior of high school executives overall was at an extremely high level; the means from highest to lowest as goal setting dimension, leadership dimension, decision dimension, motivation dimension, communication dimension, and operational control dimension. 2) The service quality of the high school library overall was at a high level; arrange the means from highest to lowest as service providers dimension, reliability of service dimension, location and environment dimension, access to learning material dimension, and physical features dimension. 3) Behavior of high school executives in leadership dimension in vision creation, being a good role model, and organizational climate; decision-making dimension in alternatives finding, choosing action, understanding situation and analyzing the problem, and acceptance of decision; and the goal setting dimension in terms of goals occurring and goal creation had a positive relationship (R = .675) at the 99 percent confidence level to the service quality of high school library in access to learning media dimension in storing and arranging learning media; service provider dimension in knowledge, attitude, skills, and personality; physical dimension in adequacy of learning media; and location and environment dimension in organizing environments, and facilities. 4) A model behavior of high school executives that affects the service quality of high school library is that high school executives must use leadership, especially creating vision, being a good role model, and organizational climate with decision-making, especially finding for alternatives and choosing action that come from understanding the situation and analyzing the problems with mutual decision acceptance to be able to set goals that arise from creating common goals to store and arrange learning media in accordance with international standards and to help users access learning media conveniently and quickly by using knowledge of library science/and or information science and positive attitude towards libraries of service providers including providing adequate learning media, organizing environment and facilities for service users for learning.