Satisfaction Performance for Small and Medium Enterprises Product Sector in Nakhon Ratchasima Province
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Published:
Apr 21, 2019
Keywords:
Supplier Selection, Small and Medium Enterpr
Main Article Content
Abstract
This research aimed to study effects of supplier selection factors on performance satisfaction of Small and Medium Enterprises (SMEs) product sector in Nakhon Ratchasima Province. Questionnaires were used to collect data from 100 SMEs. The collected data was analyzed by frequency, percentage and multiple regression analysis. The study found that quality of raw materials and delivery of raw materials have effect on performance satisfaction in quality of finished goods. While price of raw materials have effect on performance satisfaction in cost. the relationship between suppliers and buyer and production capacity of suppliers have effect on performance satisfaction in meet customers’ needs. Including the service of suppliers have effect on performance satisfaction in internal process.
Article Details
How to Cite
Auanguai, P., & Thuannadee, S. (2019). Satisfaction Performance for Small and Medium Enterprises Product Sector in Nakhon Ratchasima Province. WMS Journal of Management, 8(2), 112–121. Retrieved from https://so06.tci-thaijo.org/index.php/wms/article/view/184380
Section
Research Articles-Academic Articles
References
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Hsu, C. C., Kannan, V. R., Keong Leong, G., & Tan, K. C. (2006). Supplier selection construct: instrument development and validation. The International Journal of Logistics Management, 17(2). 213-239.
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Sim, H. K., Omar, M. K., Chee, W. C., & Gan, N. T. (2010). A survey on supplier selection criteria in the manufacturing industry in Malaysia. In The 11th Asia Pacific industrial engineering and management systems conference, Melaka, Malaysia.
Ting, S. C., & Cho, D. I. (2008). An integrated approach for supplier selection and purchasing decisions. Supply chain management: an international journal, 13(2), 116-127.
Waenkaew, K. (2016). The effect of Cost Management Strategic Appropriateness on Firm Operational Performance and Competitive Advantage of Small and Medium Enterprises in Border trade Lower Northeastern Region. Journal of Modern Management Science, 9(1), 46-64.
Waikar, A. M., Huynh, M. Q., Cope, R. F., & Tate, U. S. (2011). Evaluating key factors in supplier selection for micro–businesses: implications for buyer satisfaction. International Journal of Integrated Supply Management, 6(3-4), 284-309.
Wattanaudomchai, S. (2014). wāra hǣng chāt ʻōkāt rēng khrư̄ang SMEs yuk ratthabān [National agenda, opportunity to accelerate SMEs]. Retrieved from https://www.bot.or.th/Thai/MonetaryPolicy/NorthEastern/DocLib_Research/02-SMEs_Full.pdf.
Wiersma, E. (2008). An exploratory study of relative and incremental information content of two non-financial performance measures: Field study evidence on absence frequency and on-time delivery. Accounting, Organizations and Society, 33(2-3), 249-265.
Wu, Z. & Xia, W. (2007). Supplier selection with multiple criteria in volume discount environments. Omega, 35(5), 494-504.
Aksoy, A., & Ozturk, N. (2011). Supplier selection and performance evaluation in just-in-time production environments. Expert systems with applications, 38(5), 6351-6359.
Bangkokbiznews. (2017). Thailand 4.0 ' fan klai lǣo SMEs Thai pai thung dai khǣ nai [“Thailand 4.0” so far away SMEs Thailand. how far are get there]. Retrieved from http://www.bangkokbiz
news.com/blog/detail/641293.
Borirug, A. (2004). kō̜ranī suksā kānbō̜rihān čhatkān ngān čhat su nai prathēt Thai [Case study: purchasing & procurement in Thailand]. Bangkok: ITL Trade Media.
Chaturongaku, A. (2004).kānčhat su [Purchasing]. (4th ed.). Bangkok, Thailand: Thammasat University.
Chee, W. C., Gan, N. T., Omar, M. K., & Sim, H. K. (2010). A survey on supplier selection criteria in the manufacturing industry in Malaysia. In The 11th Asia Pacific Industrial Engineering and Management Systems Conference, Melaka Malaysia.
Cheraghi, S. H., Dadashzadeh, M., & Subramanian, M. (2011). Critical success factors for supplier selection: an update. Journal of Applied Business Research (JABR), 20(2), 91-108.
Chunhom, T. (2011). patčhai thī song phon tō̜ kān khatluak phūsong mō̜p chinsūan læ watthudip nai ʻutsāhakam čhakkrayānyon [Factor affecting the selection of parts and raw material supplier in motorcycle industry]. (Master’s Thesis, Rajamangala University of Technology Thanyaburi, Thailand).
Cope, R. F., Huynh, M. Q., Tate, U. S., & Waikar, A. M. (2011). Evaluating key factors in supplier selection for micro–businesses: implications for buyer satisfaction. International Journal of Integrated Supply Management, 6(3/4), 284-309.
Garfamy, R. (2005). Supplier selection and business process improvement. (Business Creation, Strategy and Management Doctoral Program, Autonomous University of Barcelona ).
Hsu, C. C., Kannan, V. R., Keong Leong, G., & Tan, K. C. (2006). Supplier selection construct: instrument development and validation. The International Journal of Logistics Management, 17(2). 213-239.
Juran, J. M., & Godfrey, A. B. (1998). Juran's quality handbook (5 th ed.). New York: McGraw-Hill.
Kannan, V. R., & Tan, K. C. (2002). Supplier selection and assessment: Their impact on business performance. Journal of Supply Chain Management, 38(3), 11-21.
Kamlangdee, P. & Piriyakul, M. (2012). Decision support system for supplier selection with data envelopment analysis: a case study of Fuji ace Co., Ltd. Journal of Modern Management Science, 5(2), 1-9.
Kosittanyasitt, K. (2012). patčhai thī mī ʻitthiphon tō̜ kānluak phū hai bō̜rikān lōčhittik nai klum ʻutsāhakam kānphalit ʻāhān læ khruangdum [Factors affecting the decisions on choosing logistics service providers in food and beverage manufacturing industry]. (Master’s Thesis, Rajamangala University of Technology Thanyaburi, Thailand).
Monczka, R. M., Handfield, R. B., Giunupero, L. C. & Patterson, J. L. (2016). Purchasing & Supply Chain Management (6th ed.). United States of America: Cengage Learning.
Nidewan, S. & Sudasna-na-ayudthya, P. (2013). Efficiency improvement in warehouse and cost reduction for pet’s food factory. Journal of Industrial Technology, 3(6), 1-12.
Office of the National Economics and Social Development Board. (2017). phǣn phatthanā sētthakit læ sangkhom hǣng chāt thī sip sō̜ng (2560-2564) [The Twelfth National Economic and Social Development Plan (2017 – 2021]. Royal Thai Government Gazette.
Office of Small and Medium Enterprise Promotion, (2017). kham niyām khō̜ng SME [Define of SME]. Retrieved from http://sme.go.th/th/index.php/about-osmep/law/law-osmep/.
Suwannasap, N., & Sasananan, M. (2014). Improving purchasing performance by using supplier relationship management (SRM): a case study of Thai aircraft maintenance industry. SWU Engineering Journal, 9(1), 1-15.
Traisilanun, S. & Thuannadee, S. (2013). Supply chain relationships between suppliers and buyers in food industry Nakhon Ratchasima Province. Suranaree Journal of Social Science, 7(1), 69-88.
Sim, H. K., Omar, M. K., Chee, W. C., & Gan, N. T. (2010). A survey on supplier selection criteria in the manufacturing industry in Malaysia. In The 11th Asia Pacific industrial engineering and management systems conference, Melaka, Malaysia.
Ting, S. C., & Cho, D. I. (2008). An integrated approach for supplier selection and purchasing decisions. Supply chain management: an international journal, 13(2), 116-127.
Waenkaew, K. (2016). The effect of Cost Management Strategic Appropriateness on Firm Operational Performance and Competitive Advantage of Small and Medium Enterprises in Border trade Lower Northeastern Region. Journal of Modern Management Science, 9(1), 46-64.
Waikar, A. M., Huynh, M. Q., Cope, R. F., & Tate, U. S. (2011). Evaluating key factors in supplier selection for micro–businesses: implications for buyer satisfaction. International Journal of Integrated Supply Management, 6(3-4), 284-309.
Wattanaudomchai, S. (2014). wāra hǣng chāt ʻōkāt rēng khrư̄ang SMEs yuk ratthabān [National agenda, opportunity to accelerate SMEs]. Retrieved from https://www.bot.or.th/Thai/MonetaryPolicy/NorthEastern/DocLib_Research/02-SMEs_Full.pdf.
Wiersma, E. (2008). An exploratory study of relative and incremental information content of two non-financial performance measures: Field study evidence on absence frequency and on-time delivery. Accounting, Organizations and Society, 33(2-3), 249-265.
Wu, Z. & Xia, W. (2007). Supplier selection with multiple criteria in volume discount environments. Omega, 35(5), 494-504.