Exploring the State Enterprise Performance Appraisal: A Case Study of Metropolitan Electricity Authority

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Published: Mar 21, 2016
Keywords:
State Enterprise Performance Appraisal Self-Assessment Total Quality Management

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Warit Wipulanusat
Jirapon Sunkpho
Poomporn Thamsatitdej

Abstract

Every state enterprise is currently wrestling with the quality demands that are placed upon them because of the criteria and standards of Thailand’s State Enterprise Policy Office (SEPO) for its annual performance evaluation. The SEPO is aware of this situation and are looking for a technique which can help state enterprises create higher quality organizations and achieve sustainable high performance in the Thai context. The SEPO has applied the ideas and criteria from the Malcolm Baldrige National Quality Award (MBNQA) and the Thailand Quality Award (TQA) into the State Enterprise Performance Appraisal (SEPA) which can be used as a tool for self-assessment, and is widely accepted as an integrated framework for an organization development. We conducted the study for the Metropolitan Electricity Authority (MEA) under the SEPA guidelines. Adopting the triangulation method, research teams supplemented case study data with workshop conducting for employees involving in the SEPA process and these employees were also interviewed in semi-structure interviews. Documentation published about the MEA was used to cross check the findings. Some experiences and effects were recognized, such as a perceived improved customer orientation, a comprehensive view of the business, a degree of participation by all parties, and systematic work improvements. The research showed that the SEPA framework was recognized as a valuable technique for the MEA to improve all dimensions in a sustainable way.

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How to Cite
Wipulanusat, W., Sunkpho, J., & Thamsatitdej, P. (2016). Exploring the State Enterprise Performance Appraisal: A Case Study of Metropolitan Electricity Authority. WMS Journal of Management, 4(2), 67–77. Retrieved from https://so06.tci-thaijo.org/index.php/wms/article/view/52496
Issue
Vol. 4 No. 2 (2015): May - August 2015
Section
Research Articles-Academic Articles
Author Biographies

Warit Wipulanusat

School of Engineering and Resources, Walailak University

Jirapon Sunkpho

College of Innovation, Thammasat University

Poomporn Thamsatitdej

College of Management, Mahidol University

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