Organizational Environment for Business Intelligence Readiness Evaluation

Abstract

This research is aimed to study the factor for evaluating the readiness of the independent public agency in Thailand in term of its environment whether it is ready for business intelligence system.  The research process consists of six stages: 1) the review of the literature and relevant studies, 2) development of conceptual model and research model, 3) development of data collection tool, 4) the conduction of empirical research where the data collected from the questionnaires, 5) the analysis of research data by using statistical technique; namely, Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) and 6) research conclusion. The population of this study is the staff who are working in the case company. There are altogether 1,258 people from 28 departments. The sample size is 297.

The findings found that organizational factor for evaluating the readiness of the organization for business intelligence system can be classified into four dimensions as 1) human capital, 2) knowledge process, 3) organizational culture, and 4) IT infrastructure. The readiness in the dimensions of knowledge process and IT infrastructure is considerably high while the dimensions of human capital and knowledge process are at fair level. The inequality of the readiness in each dimension can be the obstacle for developing business intelligence system. Therefore, the executives must focus on the importance of policies to be laid in the aspects of improving the dimensions of human capital and organizational culture which hence lead to the success of the organization afterwards.