The Development Innovations in Condominium Management towards Professional Success of Smart Service and Management Co.Ltd.

Abstract

The purposes of this research were 1) study the current conditions, problems, and needs for achieving professional condominium management at Smart Service and Management Co., Ltd., 2) develop condominium management innovations towards professional success, 3) implement and evaluate the results of innovation trials. This is research and development study use qualitative research methods, including in-depth interviews, focus group discussions, brainstorming meetings, and participatory observation.
The results revealed that:
1. The study of the current conditions, problems, and needs for achieving professional condominium management at Smart Service and Management Co., Ltd. revealed management in four areas: 1) maintenance of both the interior and exterior of the building, 2) general administration, 3) financial management, and 4) personnel management. The identified problems include issues with repairs and maintenance, cleanliness, security, and delays in collecting common area fees. The needs identified include the desire for an application for communication and payments, as well as training for staff to improve their skills.
2. The development of innovations for achieving professional condominium management resulted in 4 innovations and 10 activities.
3. The results of implementing innovations for achieving professional condominium management showed that 4 innovations were tested. The evaluation of these innovations revealed that employees, managers, and residents were satisfied with the convenience and safety provided, as well as the use of an application in condominium management.