SATISFACTION OF THE STAKEHOLDERS IN OUTPATIENT SERVICES TOWARDS THE INTEGRITY AND TRANSPARENCY OF CPMMUNITY HOSPITALS IN THE PHETCHABON PROVINCIAL PUBLIC HEALTH OFFICE

Abstract

The objectives of this current research were 1) to examine the factors affecting on morality and integrity performance of outpatient department (OPD) in community hospitals, under Phetchabun Provincial Public Health Office during 2021 and 2) to make a comparison among the influencing factors found. This quantitative study gathered 400 shareholders as the informant, to complete questionnaires. Two groups of statistics were employed to analyze the data: descriptive category including frequencies, percentages, averages, and standard deviation (SD.) and parametric one using t-test and Anova. Regarding the first part of the questionnaires asking for personal data, the findings showed that the majority of the samples were females (63%), ranging from 20 to 40 years of age, who finished bachelor degree (4.88%) and being paid between 5,000 to 10,000 baht, at 32.5%. Twenty-seven percentages of the samples were patients, seeing their doctor. They rated their attitudes and opinions towards the OPD department on four aspects: transparency, accountability, corruption-free, and morality, in high level (Mean = …. and SD. = …..), with statistically significant at .05 level (p = .05). In addition, the results indicated a diversity of the samples’ viewpoints caused by dissimilarities on their gender, age, educational background, rate of monthly incomes, as well as types of getting a service.