PEOPLE’S SATISFACTION TO THE SERVICE OF BANKHO SUB - DISTRICT MUNICIPALITY, NONSANG DISTRICT, NONGBUA LAMPHU PROVINCE

Abstract

    This research has objectives to study: 1) the satisfaction of the people towards the services of Bankho sub - district Municipality, Nonsang district, Nongbualamphu Province, 2) the suggestions to develop the services of Bankho sub - district Municipality, Nonsang district, Nongbualamphu Province. The researchers collected the data from 371 respondents by using questionnaires and analyzed the data by percentage, mean, and standard deviation statistics. The results were as follows:
    1. The people were 371 respondents51.75 percent were female, and 48.25 percent were male. Majority percent of the respondents 24.26 were age more than 61 years old, 24.26 percent of the respondents were age between 41 - 50 years old, 21.83 percent of the respondents were age between 20 - 30 years old, 15.63 percent of the respondents were age between 31 - 40 years old, 9.97 percent of the respondents were age between 51 - 60 years old, and 9.43 percent of the respondents were age under 20 years old. The respondent’s 34.77 percent were graduated primary school, 29.38 percent of the respondents were graduated higher secondary school, 25.61 percent of the respondents were graduated secondary school, 8.36 percent of the respondents were graduated Diploma or equivalent and 1.89 percent of the respondents were graduated higher education. Agricultural occupation 35.58 percent. Employment 23.18 percent. Trading career 16.44percent. Occupation Students 9.43percent. Enterprises 6.47percent. Other 5.39 percent. Occupation Government service 3.5 0percent.
    2. Satisfaction of people towards the service of Bankho sub - district Municipality, Nonsang district, Nongbualamphu Province, overall was at a high level (= 3.85). The people in the service of Bankho sub - district Municipality, Nonsang District, Nongbualamphu Province, in each area, found that 1) the fast and punctual service was at a high level (= 3.93). 2) the provision of equal services is in the highest level (= 3.67). 3) The service officer level is at the highest level (= 4.06). 4) The service quality is at the highest level (= 3.75).
    3. Other people's suggestions for using service of Bankho sub - district Municipality, Nonsang District, Nongbualamphu Province as follows: 1) Providing fast and punctual service should improve the water supply service system to be sufficient for the use of the people should rush to repair the road because of an accident. Frequently 0.53 percent. 2) Equal services should be provided equally, no pre - booked queues of 0.53 percent. 3) Staff service personnel should have more knowledge and expertise. The officers should be smile at 0.80 percent. 4) In terms of service quality, the quality of service should be increased should provide enough chairs for service users and office printers. Should be ready to use at all times, 0.80 percent.