Problems Solving Guideline of Objective and Key Results (OKRs) : A Case Study of Khon Kaen University

Abstract

          The objectives of this independent study are 1) problems and causes of organizational management with such tools and 2) suggest solutions to problems arising from OKRs. The qualitative study was conducted using in-depth interviews and with three interviewee selection criteria, resulting in 10 Key information as executives and personnel of Khon Kaen University. The QC Circle process has been used to prioritized the importance of problems and use the Ishikawa diagram to find the root cause of the problem.
          The result from 1) importance of problem did not achieve to the goals, and the result from cause and effect analysis are 4 main causes can be summarized as follows: 1.1) Personnel, the OKRs, which set by the University, were not importance or do not feel involved in the operation of OKRs. 1.2) Materials, which are the performance reporting system is complicated 1.3) Process, that the University has unclear direction of operation and the organizational structure is inconsistent with the operations according to the OKRs. 1.4) Environmental, with the Covid 19 situation as a result, the operation did not meet the goals some activities cannot be performed. Therefore, 2) it was suggested that 2.1) Knowledge training program for those involved in OKRs. 2.2) A project to enhance understanding until it becomes an organizational culture in making OKRs for the community in KK University. 2.3) Follow up and evaluate the success of OKRs using OKRs's Software. 2.4 Reduce the number of OKRs to achieve more focus OKRs.