Quality of Civil Registration Services of the Phitsanulok Municipality Local Registration Office

Abstract

          The objectives of this research were 1) to study the level of the quality of civil registration services 2) to compare the personal factors affecting the quality of civil registration services and 3) to study the suggestion and guidelines for improve the quality of civil registration services. This research applied the Quantitative Research with the Survey Research. The sample was 398 people from the calculation formula of Taro Yamane. The research instrument was the questionnaire. The statistics used frequency, percentage, mean, standard deviation, t-test and F-test with One Way ANOVA.
          Results of the Research. 1) Overall, the level of the quality of civil registration services was at the high level. 2) The comparison of the personal factors affecting the quality of civil registration services found that the people having the different genders, ages, degrees of education, occupations, income and times in service had no the different opinion to the quality of civil registration services under the Coronavirus Disease 2019 epidemic of the Phitsanulok Municipality Local Registration Office. 3) Suggestions and guidelines for improvement and development found that 1) improvement of service areas 2) improvement of service systems by reducing operational procedures 3) Decentralization of powers to local agencies and 4) Determination of service points by type of service.