ENHANCING THE ELECTRONIC DOCUMENT SYSTEM USAGE OF THE OFFICE OF FACULTY OF SCIENCE CHIANG MAI UNIVERSITY

Abstract

This study aims to 1) analyze the context of using the electronic document management system at the Office of the Faculty of Science, Chiang Mai University, and 2) find ways to enhance the use of the electronic document management at
the Office of the Faculty of Science, Chiang Mai University. This study employed a qualitative research methodology, collecting data from personnel using the electronic document management system at the Office of the Faculty of Science, Chiang Mai University, using in-depth interviews with a semi-structured interview guide. The key informants were from two levels: executives and operational staff.

The study found that 1) the current context of using the electronic document management system by the personnel at the Office of the Faculty of Science, Chiang Mai University can be divided into two main aspects: Aspect 1 - Satisfaction with using the electronic document management system, and Aspect 2 - Dissatisfaction or problems and obstacles in using the electronic document management system. 2) There are three main approaches to enhancing the use of the electronic document management system: Approach 1 - Support and campaigning from the executives of the Faculty of Science to raise awareness among the personnel about using the electronic document management system, Approach 2 - Training on using the electronic document management system for personnel, Approach 3 - Developing a user-friendly electronic document management system by creating a "dashboard" and adding a notification system for receiving and sending documents to relevant operational staff.