Development of Academic Librarians’ User Education Competency Framework

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Patcharakorn Suparp
Chutima Saccanand
Jantima Kheokao


<p>The objective of this research was to develop an academic librarians’ user education competency framework. The main data source consisted of 108 documents in both the Thai and English languages, published between 2008-2018 and two groups of key informants. The research instruments were a note-taking form, an interview form, and a questionnaire. Qualitative data were analyzed by content analysis, while quantitative data were statistically analyzed by using percentage, mean, and standard deviation.
Research findings indicated that the competency framework of academic librarians’ user education was composed of three dimensions which were ranked based on their rating means. The highest average means being collaborative development, followed by services and activities to support user education, and the teaching/training with the high average means. All three dimensions were composed of 28 items. Ten items received the highest average means, which were ranked based on their rating means as follows: service minded, human relations, knowledge seeking and pursuit of knowledge, morality and code of ethics, the use of technology to access and retrieve information, communication and presentation, Thai language usage, responsibility to oneself and others, decision making, and critical thinking and problem solving.</p>


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