chatbot,smartweb application A Smart Web Application for Cyberlaw Questions and Answers via a Chatbot Program
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Abstract
The objectives of this study are to (a) develop a smart web application that allows a chatbot program to answer digital law issues and (b) test the chatbot program and assess its efficiency and effectiveness. The scope of the questions and answers cited from 6 and related digital laws are (1) Copyright Act 1994 and 2015, (2) Computer Crime Act 2007 and 2017, (3) Cybersecurity Act 2019, (4) Personal Data Protection Act 2019, (5) Electronic Transactions Act 2001, 2008, and 2019, and (6) Patents Act 1979, 1992, and 1999. The findings yield an innovative Web application that can ask and answer the various digital law issues via the chatbot. This experiment simulated 200 questions and answers. The chatbot program was launched to the public for six months; during that period, the 385 samples were randomized to assess the program. The assessment found the high overall efficiency and effectiveness of the program . In addition, the samples highly satisfied the program. The hypothesis test using multiple linear regression analysis found that the program efficiency influences the effectiveness of the program in terms of a) keyword retrieval from the chatbot program database (R2 = .525), b) question and answer performance of the program (R2 = .519), and c) chatbot instruction to new questions (R2 = .507). The hypothesis test also found that efficiency influences user satisfaction regarding having a good feeling towards the program at 52.2% (R2 = .522), and effectiveness influences participation between chatbot and users at 76.7% (R2 = .767). The application and its chatbot are expected to become a new channel for digital law information search and assist the law library with a digital search on digital law contexts.
Article Details
บทความทุกเรื่องที่ลงตีพิมพ์จะได้รับการตรวจอ่านโดยผู้ทรงคุณวุฒิ ความคิดเห็นและบทความที่ปรากฏในวารสารนี้ เป็นของผู้เขียนซึ่งมิใช่เป็นความคิดเห็นของคณะผู้จัดทำ และมิใช่ความรับผิดชอบของสมาคมห้องสมุดแห่งประเทศไทยฯ การนำบทความในวารสารนี้ไปตีพิมพ์ซ้ำต้องได้รับอนุญาตจากคณะผู้จัดทำ
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