Factors Influencing the Efficiency of ‘Work From Home’ Relating to Personnel of the Library Cooperation Network in the Educational Quality Assurance During the COVID-19 Pandemic

Main Article Content

Karanrat Prasertdhanakul


     The purpose of this research was to study the factors influencing the efficiency of ‘work from home’ (WFH) during the COVID-19 pandemic as it pertained to the personnel of the ‘Library Cooperation Network’ to ensure compliance with the Educational Quality Assurance standards.

For the purposes of this study, the attitudes of the participants as it related to WFH were measured and furthermore, Subjective Norm and Perceived Behavioral Control theories were used in order to establish a framework for this investigation. A questionnaire using a five-level Likert scale was employed as an instrument for data collection. The 286 participants in this study were selected from the Library Cooperation Network’s personnel using stratified random sampling and following the Educational Quality Assurance guidelines. The statistical data were then analyzed using frequency, percentages, means and standard deviation, as well as through multiple regression analysis and by Pearson’s Correlation.

The results revealed that the opinions of the participants were at a high level ( = 3.49) as it pertained to WFH during the COVID-19 pandemic. However, the results of the study also indicated that this level of satisfaction was conditional upon three factors, namely: the perceived usefulness, the compatibility and perceived ease of use, and available resources and technology platforms, which significantly influenced the efficiency of personnel when working from home during the pandemic (significant level of 0.05), which translates into the WFH efficiency level of 79.3% (R2 = 0.79).


Download data is not yet available.

Article Details

Research Article


Asvapoositkul, P. & Rojanasupamit, S. (2021). The COVID-19 Pandemic –The revolution of libraries leading to the future New Normal lifestyle. T.L.A Bulletin, 65(1), 57-74. Retrieved from https://so06.tci-thaijo.org/index.php/tla_bulletin/article/view/248281/168953. [In Thai]

Banjit, S. (2021). WFH งาน Catalog จากใบสั่งซื้อ [Cataloging from purchase order at WFH]. Retrieved from, http://www.lib.hcu.ac.th/KM/wfh-cataloging/. [In Thai]

BBC News Thai. (2020). ไวรัสโคโรนา: อนามัยโลกประกาศให้โควิด-19 เป็น “การระบาดใหญ่” ทั่วโลก [Corona Virus Disease: The World Health Organization declared COVID-19 a pandemic]. (2020). Retrieved from https://www.bbc.com/thai/international-51838536. [In Thai]

Department of Deputy BMA. BMA Data Center. (2020). Announcement of the Bangkok Metropolitan Administration (BMA) Subject: Order of Temporary Closure of Premise (No.2). Retrieved from https://www.prbangkok.com/th/covid/detail/19/4324. [In Thai]

Duffy, J. (2022). 20 Tips for working from home. Retrieved from https://www.pcmag.com/how-to/get-organized-20-tips-for-working-from-home.

Fatmawati, E. (2021). The quality of work-life and work comfort of librarians during the Covid-19 pandemic. Daluang: Journal of Library and Information Science, 1(2), 75-89. doi:https://doi.org/10.21580/daluang.v1i2.2021.9279.

Hanutsaha, R. (2020). Work from home คืออนาคตการทำงานต่อจากนี้? [Work from home is the future of working from now on]. Retrieved from https://www.krungsri.com/th/plearn-plearn/work-from-home-is-the-future. [In Thai]

[How to have a perfect work life balance in organization and personal]. วิธีการมีแนวคิด Work life balance ในองค์กรและส่วนบุคคลที่สมบูรณ์แบบ (2020). Retrieved from https://www.dropbox.com/th_TH/business/resources/work-life-balance. [In Thai]

Igbaria, M., & Guimarares, T. (1999). Exploring differences in employee turnover intentions and its determinants among telecommuters and non-telecommuters. Journal of management Information Systems, 16(1) 147-164. doi: 10.1080/07421222.1999.11518237

Ittipatpakin, W., & Tubtiang, A. (2019). The study of employee’s perspective attitude affecting towards Work-From-Home. Retrieved from https://ph02.tci- thaijo.org/index.php/ET/

ET/article/download/243933/165436/. [In Thai]

JobsDB. (2020). 5 ข้อดี และ 5 ข้อเสียจากการ Work from home [5 advantages and 5 disadvantages of working from home]. Retrieved from https://th.jobsdb.com/th-th/articles/ข้อดีและข้อเสีย-workfromhome/. [In Thai]

Kaosumphan, W. (2012). Factors that influence attitude towards teleworking case study:

Bank of Thailand (Master’ thesis). Thammasat University, Thailand. Retrieved from http://digital.library.tu.ac.th/tu_dc/frontend/Creator/personDc/115604. [In Thai]

Kasa, M. G., & Yusuf, A. (2020). Experience of an academic library during the COVID-19 pandemic. Library Philosophy and Practice. 4456. Retrieved from https://digitalcommons.unl.edu/libphilprac/4456.

Krejcie, R. V. & Morgan, D. W. (1970). Determining sample size for research activities. educational and psychological measurement, 30(3), 608.

Kunsanong, W. (2020). การให้บริการสารสนเทศของห้องสมุดในช่วงสถานการณ์วิกฤตไวรัส โควิด-19 ของฝ่ายเอกสารและวารสาร [Library information service during the COVID-19 crisis of Documents and Journals Department]. Retrieved from https://www.lib.buu.ac.th/KM/การให้บริการสารสนเทศขอ-2/. [In Thai]

Maneechat, W. et al. (2021). การพัฒนากระบวนการให้บริการของศูนย์บรรณสารและการเรียนรู้ มหาวิทยาลัยพะเยา ภายใต้สถานการณ์การแพร่ระบาดของโรคติดเชื้อไวรัสโคโรนา 2019 (COVID-19) [Development of service processes of the Library and Learning Center, University of Phayao under the epidemic situation of the coronavirus disease 2019 (COVID-19)]. Retrieved from http://pulinet2022.pulinet.org/submission/uploads_file_completely/2021-12-27/pulinet559-IM.pdf. [In Thai]

Ministry of Higher Education, Science, Research and Innovation. (2020). 3rd Announcement of Ministry of Higher Education, Science, Research and Innovation, Subject: Vigilant measures against the spread of Coronavirus (COVID-19). Retrieved from https://www.ops.go.th/main/images/2563/muaAdmin/corona/COVID_3.pdf. [In Thai]

Ministry of Public Health. Department of disease control. (2020a). อยู่บ้าน หยุดเชื้อ เพื่อชาติ ได้อะไรมากกว่าที่คิด [Stay at home and stop the spread of the virus for the sake of the nation get more than you think]. Retrieved from https://ddc.moph.go.th/viralpneumonia/ind_world.php. [In Thai]

Ministry of Public Health. Department of disease control. (2020b). Corona Virus Disease (COVID-19). Retrieved from http://healthydee.moph.go.th/view_article.php?id=723. [In Thai]

Okuyan, C. B., & Begen, M. A. (2022). Working from home during the COVID-19 pandemic, its effects on health, and recommendations: The pandemic and beyond. Perspect Psychiatr Care, 58(1),173-179. https://doi.org/10.1111/ppc.12847.

Pluemsamrungit, P., & Sukanya, P. (2021). Library and the New Normal in Thailand. Reading Journal Thailand Reading Association, 25(1), 1-26. Retrieved from https://so01.tci-thaijo.org/index.php/rdj/article/download/244966/167766/. [In Thai]

Popaitoon, P. (2020). วิธีสร้าง Employee engagement ในช่วง Work from home [How to create employee engagement during work from home]. Retrieved from https://humanos.biz/2020/04/17/tips-for-successfully-managing-remote-teams-during-work-from-home/. [In Thai]

Rattanakhamfu, S., & Ratchatawijin, M. (2020). ผลกระทบของการทำงานที่บ้าน (Work from home) ในช่วงโควิด-19: กรณีศึกษาของทีดีอาร์ไอ [The impact of working from home during COVID-19: A case study of TDRI]. Retrieved from https://tdri.or.th/2020/05/impact-of-working-from-home-covid-19/. [In Thai]

Sathirakoses, K., & Panroj, T. (2021) Factors affecting Work From Home (WFH) model to effectiveness of private company employees in Bangkok Metropolitan region. Retrieved from http://www.mis.ms.su.ac.th/MISMS01/PDF01/2242_20210331_KKunlanitAjTidathip_The_9th_Muban_Chombueng_Rajabhat_Universitys_National_Conference_2021.pdf. [In Thai]

The Siam Commerial Bank Public Company Limited. (2020). 7 ข้อดีเมื่อ Work from home [7 advantages when working from home]. Retrieved from https://www.scb.co.th/personal-banking/stories/tips-for-you/7-advantages-wfh.html. [In Thai]

Sittijan, R. (2020). การบริการสารสนเทศออนไลน์ในสถานการณ์การแพร่ระบาดของเชื้อโรค โควิด-2019 [Online information service in the situation of the epidemic of COVID-2019]. Retrieved from https://library.msu.ac.th/wp-content/uploads/2020/08/บริการสารสนเทศCOVID-19.pdf. [In Thai]

Thairath Online. (2020). เปิดปฏิบัติการ Work From Home เช็กความพร้อมรัฐ-เอกชนรับวิกฤติโควิด-19 [Work From Home: To check the readiness of the state-private sectors for the COVID-19 crisis]. Retrieved from https://www.thairath.co.th/news/business/market-business/1801051 [In Thai]

Thitichotpanitch, C. (2016). Factors affecting adoption in telework of employee case study: Private company in Bangkok (Master’ thesis). Thammasat University. Retrieved from http://digital.library.tu.ac.th/tu_dc/frontend/Info/item/dc:93267. [In Thai]

Tochoowong, T. (2020). Change management affecting performance of working from home of private companies’ employees in the crisis of COVID-19 epidemic in Bangkok. Retrieved from http://www.vl-abstract.ru.ac.th/index.php/abstractData/viewIndex/150. [In Thai]

Yomna, P. (2014). Factors affecting acceptance and intention of virtual office systems adoption in organization (Master’ thesis). Thammasat University. Retrieved from http://digital.library.tu.ac.th/tu_dc/frontend/Info/item/dc:141370. [In Thai]