The Development of Health Information Literacy Model for the Elderly in the Health Service Agencies

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Pornchita Upatum


The research aims to 1) study the status of the health service agencies’ promotion of health information literacy for the elderly, 2) study the elderly’s health information literacy, and 3) develop a health information literacy model for the elderly within health service agencies. In this qualitative research, thirty-six informants participated, including six personnel from Tambon Health Promoting Hospital and thirty elderly individuals. The research instruments used were semi-structured interviews, and data analysis was conducted using the inductive content analysis method. The research revealed significant results. First, health service agencies have promoted health literacy for the elderly by advising, teaching, and demonstrating. The research revealed significant results. Firstly, health service agencies have promoted health literacy for the elderly through advising, teaching, and demonstrating. Secondly, concerning the elderly's health information literacy, most of them possess all six basic-level skills, including access skill, cognitive skill, communication skill, media literacy skill, decision-making skill, and self-management skill. However, these skills need to be facilitated by information service officers and their close associates. Finally, the health information literacy model for elderly in the health service agencies promotes the elderly learning based on three basic elements including (1) Health service agencies, encompassing policies, personnel, activities to promote health information literacy, information and communication technology, networks, service channels, and facilities, (2) information, including information management and information design, and (3) users, including the elderly and their close associates.

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