The Development of a Hybrid Service Fee Payment System for the John F. Kennedy Library, Office of Academic Resources, Prince of Songkla University
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Abstract
This research aims to 1) Develop a hybrid payment system for library fees at John F. Kennedy Library, Academic Resources Office, Prince of Songkla University 2) Evaluate the system’s efficiency and 3) Assess user satisfaction with the system. The sample groups for the research included: 1) Five experts in information system development and microcontroller assessment; 2) Eleven library staff members, selected through purposive sampling; and 3) Four hundred external users, selected through accidental sampling, to evaluate user satisfaction with the system.
The research results indicated that users could pay fees both via coin-operated machines and bank application transfers. The system can issue coupon slips for library access, providing convenience and speed in fee payment and enhancing service efficiency. Additionally, the system supports library staff operations by enabling the verification of payments made via coin-operated machines and bank applications, and it can generate payment reports for the finance department and management promptly and accurately. The overall system efficiency was rated at the highest level ( =4.79, S.D.=0.31). The overall satisfaction with the system among library staff was also at the highest level (
=4.80, S.D.=0.31), and among users, it was rated at the highest level (
=4.65, SD=0.56)
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บทความทุกเรื่องที่ลงตีพิมพ์จะได้รับการตรวจอ่านโดยผู้ทรงคุณวุฒิ ความคิดเห็นและบทความที่ปรากฏในวารสารนี้ เป็นของผู้เขียนซึ่งมิใช่เป็นความคิดเห็นของคณะผู้จัดทำ และมิใช่ความรับผิดชอบของสมาคมห้องสมุดแห่งประเทศไทยฯ การนำบทความในวารสารนี้ไปตีพิมพ์ซ้ำต้องได้รับอนุญาตจากคณะผู้จัดทำ
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