Factors Influencing Work Performance Efficiency of Employees in the Logistics and Transportation Division of Integrated Health and Beauty Supplement Manufacturing Enterprises within Local Administrative Organizations in Samut Sakhon Province
-
Keywords:
Work Performance Efficiency; Logistics Employees; Motivation; Working Environment; Health and Beauty Supplement IndustryAbstract
This study employed a quantitative research design using a survey method with three primary objectives: (1) to examine the work performance efficiency of employees in the logistics and transportation division of integrated health and beauty supplement manufacturing enterprises within local administrative organizations in Samut Sakhon Province, (2) to investigate the influence of intrinsic motivation on employees’ work performance efficiency, and (3) to analyze the impact of extrinsic motivation and the working environment on employees’ work performance efficiency. The sample consisted of 400 employees selected through non-probability purposive sampling. Data were collected via an online questionnaire with a Cronbach’s Alpha reliability coefficient of 0.956. Descriptive statistics, including frequency, percentage, mean, and standard deviation, were employed to summarize the data. Inferential analysis was conducted using multiple regression analysis (MRA) with the Enter method at the 0.05 significance level.
The findings revealed that employees generally perceived their work performance efficiency to be at a high level. Intrinsic motivation factors, particularly pride in achievement and the development of personal potential, demonstrated a statistically significant positive effect on work performance efficiency at the 0.05 level. Furthermore, extrinsic motivation factors such as compensation, welfare benefits, and a supportive work environment emphasizing health and safety also showed a statistically significant positive impact on employees’ work performance efficiency.
These results underscore the critical role of both intrinsic and extrinsic motivational factors, together with workplace environmental conditions, in enhancing logistics employees’ performance efficiency within the health and beauty supplement manufacturing sector. The study provides valuable insights for organizational leaders and local administrative policymakers in Samut Sakhon Province to design strategies that foster employee motivation and create healthier, safer, and more productive work environments.
References
Bond, M. C. (2024). A quantitative analysis of cosmeceuticals: business service quality and client satisfaction. Management Matters, 21(1), 54-77.
Demirel, D. (2022). The effect of service quality on customer satisfaction in digital age: customer satisfaction based examination of digital CRM. Journal of Business Economics and Management, 23(3), 507-531.
Islami, V., Rizan, M., Wibowo, S. F., & Sebayang, K. D. A. (2024). Study of service quality, trust and brand image on customer satisfaction and customer loyalty of beauty clinic consumers: Literature review. Journal of Law, Social Science and Humanities, 1(2), 105-111.
Jeon, H., & Park, J. (2021). The effect of the beauty service quality for humans on the customer satisfaction and the customer loyalty. International Journal of Human & Disaster, 6(3), 22-34.
Kim, Y. J., Lee, J. H., Lee, S. G., & Lee, H. H. (2021). Developing sustainable competitive strategies in the beauty service industry: a SWOT-AHP approach. Sustainability, 13(19), 10852.
Oppong, E., Hinson, R. E., Adeola, O., Muritala, O., & Kosiba, J. P. (2021). The effect of mobile health service quality on user satisfaction and continual usage. Total Quality Management & Business Excellence, 32(1-2), 177-198.
Worapongpat, N. (2021a). MARKETING MANAGEMENT GUIDELINES FOR THE COMPLETE SUPPLEMENT MANUFACTURING BUSINESS IN MUANG SAMUT SAKHON DISTRICT. Journal of Liberal Art of Rajamangala University of Technology Suvarnabhumi, 3(2), 161–174. https://so03.tci-thaijo.org/index.php/art/article/view/252114
Worapongpat, N. (2021b). Service quality of integrated dietary supplement manufacturing business in Mueang Samut Sakhon District, Samut Sakhon Province. Journal of Political Science, Mahamakut Buddhist University (Online). [S.l.], v. 1, n. 2, p. 41-51, sep. 2022. ISSN 2774-1001.
Worapongpat, N. (2023a). Service Marketing Strategies Affecting the Use of Contract Manufacturing Business Services, Dietary Supplements SCG Grand Co., Ltd. Journal of Management Science, Dhonburi Rajabhat University, 5(1), 1–17. https://so10.tci-thaijo.org/index.php/msdru/article/view/530
Worapongpat, N. (2023b). Quality Improvement Guidelines of Effective Service Management for the Services of the Support Department of Direct Business Members of the Health Food Business Group of the Thai Direct Selling Business Association after the Covid-19 Situation. Journal of Liberal Arts RMUTT, 4(1), 16–25. https://so07.tci-thaijo.org/index.php/JLA/article/view/2324
Worapongpat, N. (2023c). Quality Improvement Guidelines of Effective Service Management for the Services of the Support Department of Direct Business Members of the Health Food Business Group of the Thai Direct Selling Business Association after the Covid-19 Situation. Journal of Liberal Arts RMUTT, 4(1), 16–25. https://so07.tci-thaijo.org/index.php/JLA/article/view/2324
Worapongpat, N. (2024a). The Impact of production management on the competitiveness of full-service supplement and beauty product manufacturing businesses: a case study of SCG Grand Co., Ltd. Journal of Public and Private Issues, 1(3), 159–171.
https://so17.tci-thaijo.org/index.php/jppi/article/view/577
Worapongpat, N (2024b). Strategic Leadership Based on the Four Iddhipāda Principles of Executives in the Comprehensive Health and Beauty Supplement Manufacturing Business, SCG GRAND Co., Ltd., Samut Sakhon. Buddhism in Mekong Region Journal, 7(2), 142–164. https://so06.tci-thaijo.org/index.php/bmrj/article/view/280480
Worapongpat, N. (2025c). Personnel management according to the 4 principles of Iddhipada in the complete health supplement manufacturing industry. Case study of SCG Grand Company Limited. Buddhism in Mekong Region Journal, 8(1), 1–22. https://so06.tci-thaijo.org/index.php/bmrj/article/view/280579
Worapongpat, N. (2025b). Digital Leadership of Entrepreneurs and Productivity in the Health and Beauty Supplement Manufacturing Industry. Journal of Public and Private Issues, 2(3), 116–130.
https://so17.tci-thaijo.org/index.php/jppi/article/view/871
Worapongpat, N. (2025c). Best Practices (ESG) for the Comprehensive OEM Business of Dietary Supplements, Health, and Beauty: SCG Grand Co., Ltd. and Its Affiliates. (ESG). CHIANG MAI UNIVERSITY JOURNAL OF ECONOMICS, 29(1), 1-14.
https://so01.tci-thaijo.org/index.php/CMJE/article/view/279192
Worapongpat, N. (2025d). Buddhist Entrepreneurial Leadership Innovation and Its Impact on Employee Happiness at Work: A Case Study of the Comprehensive Health and Beauty Supplement Manufacturing Business of SCG GRAND Co., Ltd. and Its Affiliates. Journal of Liberal Arts Rajamangala University of Technology Phra Nakhon, 5(1), 17–33.
https://so07.tci-thaijo.org/index.php/LiberalJ/article/view/8360
Worapongpat, N. (2025e). Personnel management according to the 4 principles of Iddhipada in the complete health supplement manufacturing industry. Case study of SCG Grand Company Limited. Buddhism in Mekong Region Journal, 8(1), 1–22. https://so06.tci-thaijo.org/index.php/bmrj/article/view/280579
Worapongpat, N. (2025f). Management according to the four foundations for accomplishment of executives of complete supplements and cosmetic manufacturing businesses in Samut Sakhon province. JOURNAL OF MANAGEMENT SCIENCE SAKON NAKHON RAJABHAT UNIVERSITY, 5(1), 213–226. https://so08.tci-thaijo.org/index.php/JMSSNRU/article/view/3916
Worapongpat, N. (2025g). Guidelines for ESG Management in Comprehensive Health and Beauty Supplement Businesses with Best Practices for Sustainability. Journal of Modern Academic Promotion and Development, 3(2), 47-69.
https://so12.tci-thaijo.org/index.php/MADPIADP/article/view/1784
Worapongpat, N., Limlertrid, T., Zangphukieo, N., Wongkumchai , T., & Muangmee, C. (2023). FACTORS INFLUENCING PRODUCTION ORDER DECISIONS PRODUCE AND CREATE HEALTH SUPPLEMENT BRANDS THROUGH DIGITAL MEDIA OF SCG GRAND CO., LTD. Journal of Social Innovation and Mass Communication Technology, 6(1), 33–43. https://doi.org/10.14456/jsmt.2023.4
Worapongpat, N., & (Narong Uttamavangso/Sendaranath), P. (2024). Strategic Leadership According to the 4 Brahmavihāra Principles of Business Executives Producing Complete Dietary Supplements, Health and Beauty in Mueang District, Samut Sakhon. Journal of Social Religion and Culture, 5(2), 53–65. https://so12.tci-thaijo.org/index.php/src/article/view/1368
Worapongpat, N., & Chaoluang, J. (2024). PERSONNEL MANAGEMENT ACCORDING TO BRAHMA VIHAR 4 OF CONSUMER ELECTRONICS INDUSTRIAL IN RAYONG PROVINCE. Journal of Humanities, Social Sciences, and Arts, 5(2), 77–89.
https://so03.tci-thaijo.org/index.php/hsa/article/view/270589
Downloads
Published
Issue
Section
License
Copyright to published manuscripts becomes the property of the Graduate School of Development Economics, National Institute of Development Administration. Reproduction of all or part of a Development Economic Review (DER) article by anyone, excluding author(s), is prohibited, unless receiving our permission.
Disclaimer: Opinions expressed in articles published in this journal are those of the author (s) and do nto necessarily represent opinions of the Graduate School of Development Economics, National Institute of Development Administration. Trade and proprietary names are only for identification and not constitute our endorsement.