Needs for Developing Services of the Office of Academic Resources and Information Technology of Rajabhat Maha Sarakham University Students

Abstract

This research aimed to 1) study the current state and the desired state in developing the services of the Office of Academic Resources and Information Technology of Rajabhat Maha Sarakham University students, and 2) study needs for developing the services of the Office of Academic Resources and Information Technology of Rajabhat Maha Sarakham University students. The research was quantitative. The sample consisted of 370 students of Rajabhat Maha Sarakham University in the academic year 2022. The research tool was a 5-point rating scale questionnaire. The analysis of data employed frequency, percentage, mean, standard deviation and the need index using Modified Priority Need Index (PNI_modified).
The results were as follows:
1. Regarding the current state and the desired state in developing the services of the Office of Academic Resources and Information Technology of Rajabhat Maha Sarakham University students, it was found that the current state, on the whole, was at the high level ( = 4.09). When each aspect was considered, the aspect with the highest current state was the personnel aspect ( = 4.35), followed by the service aspect ( = 4.17), the information resource aspect ( = 4.11), and the aspect with the lowest current state was the facilities and security ( = 3.84). The desired state, on the whole, was at the highest level ( = 4.88). When each aspect was considered, the aspect with the highest desired state was the facilities and security aspect ( = 4.98), followed by the physical surroundings aspect and the public relations aspect ( = 4.91), and the personnel aspect had the lowest desired state ( = 4.74).
2. The result of prioritizing the needs for developing the services of the Office of Academic Resources and Information Technology of Rajabhat Maha Sarakham University students revealed that the aspect with the highest need index was the facilities and security (PNI_modified = 0.30), followed by the physical surroundings aspect (PNI_modified = 0.24), the public relations aspect (PNI_modified = 0.22), the information resource aspect (PNI_modified = 0.18), and the service aspect (PNI_modified = 0.15), respectively, while the personnel aspect had the lowest need index (PNI_modified = 0.09).