Evaluation of Core Competencies and Needs for Improving Core Competencies Whom Performing Administrative Tasks, Nursing Division, Srinagarind Hospital, Faculty of Medicine, Khon Kaen University

Abstract

        The objectives of this research were to 1) assess the core competencies of administrative personnel in nursing services of Srinagarind hospital 2) study the need to develop core competencies of administrative personnel in nursing services of Srinagarind Hospital, Faculty of Medicine, Khon Kaen University. This quantitative research used purposive sampling method to get a sample group of 65 people that were administrative personnel in nursing services of Srinagarind Hospital, Faculty of Medicine., Khon Kaen University.  Questionnaire was used as research tool for data collection. Statistics used were frequency, percentage, mean and standard deviation.
       The results showed that: 1. Overall core competencies of administrative personnel in nursing services of Srinagarind hospital were at high level with mean ( ) value 4.11, where all five aspects of core competencies of administrative personnel were at high level: Integrity and ethics ( =4.23), Teamwork ( =4.17), Good services ( =4.13), professional expertise ( =4.08), and Achievement motivation ( =3.95), respectively.
        2.For the need to develop core competencies of administrative personnel in nursing services of Srinagarind Hospital, Faculty of Medicine, Khon Kaen University, it was found that the staff wanted to have: training and development programs to exchange knowledge and develop new skills on documentation, working relation for a good bond and unity of a team, clear operational plan, moral support, service-minded awareness, establishment of clear work system, monitoring and evaluation for further information and development in order to have the work more efficient.