Work Performance Improvement: A Case Study for Auditing and Finance Unit of ABC Bank in Ubon Ratchathani Province

Abstract

          Disbursement documentations were the main function of Auditing and Finance Unit of ABC Bank in Ubon Ratchathani Province, which had speed and efficiency. The objectives of this study were 1) to investigate problem and root causes of that problem in the inspection process of disbursement documentation, and 2) to propose an efficiency improvement guideline for the process. In order to study the inspection process, five staffs, which were related to the process, were interviewed. Additionally, the monthly performance reports recorded by ABC Bank’s auditing and finance unit were researched. The study could identify that a key problem was the failure to finish the process in time, which was also one of the KPIs of the unit. Having conducted fishbone analysis, the result entailed that the problem’s root causes included lack of concrete achievement target, no unit meeting, lack of enthusiasm for work, insufficient motivation, and missing daily job monitoring and control. Accordingly, the guideline, which consisted of rearranging the process and making the process less complicated, was proposed to solve this problem and improve the unit performance.