Development of Health Promotion and Diseases Prevention Services of Community Hospitals in Saraburi Province

Abstract

          This mixed method research to study the development of service quality. Aims to analyze the level of service quality; its relationship with the characteristics of service recipients; problems; and develop guidelines for health promotion and disease prevention services of community hospitals in Saraburi. The 420 samples of 400 service recipients and 20 community hospital service experts had questionnaire and interviewed between March and April 2022. The statistical analysis; through Pearson’s product moment correlation coefficient and qualitative data content analysis; shows the following results:
          1. The service quality of health promotion and disease prevention services of community hospitals in Saraburi was in the “high” level.
          2. The characteristics of service recipients and the level of service quality have minimal correlations.
          3. Major problems and obstacles in health promotion and disease prevention services of community hospitals in Saraburi is the lack of information on community needs for effective service.
           4. Development of service quality of health promotion and disease prevention services of community hospitals in Saraburi, there are 7 approaches according to the UBONRAT Model: 1) Unity of service: develop the primary care networks to standards provide as hosted, 2) Behavior of service: develop service behavior by reduce workload to make personnel happy, resulting in good service, 3) One stop service, 4) Network of service: integrate with parties network, 5) Responsive service: services based on community problems; 6) Accessibility of service: proactive services that increase accessibility; and 7) Technology of service: using technology to increase convenience for service recipients and reduce workload for personnel.