Guidelines for the Development of Service Management Processes of the Quality Accounting Firm in Phuket

Abstract

          The objectives of this research were to study 1) to study the service management process of the quality accounting firm in Phuket 2) Comparison of service management processes of quality accounting firms in Phuket Classified according to the characteristics of the accounting firm. 3) Study the guidelines for the development of service management processes of the quality accounting firms in Phuket. Use questionnaires and interviews as research tools. collect data from the sample There are 11 quality, totaling 73 people and in-depth interviews with quality accounting firms. The statistics used were frequency, percentage, mean, standard deviation, t-test and in-depth content analysis of the interviews. The results found that 1. Service Management Process of the Quality Accounting Firm at a high level Sorted from the average, i.e. the operational aspects of the office Ethics Customer Relations and the follow-up, inspection and document delivery, respectively. 2. The service management process of the quality accounting firm in Phuket Classified by the characteristics of the accounting firm It was found that the difference was statistically significant at the .05 level in all aspects. 3. Guidelines for the development of service management processes of the quality accounting firm In Phuket, it was found that technology and innovation Focus on accounting firms with technology equipment to integrate in accounting There are ready-made programs to make the accounting system easier and respond to your needs faster and easier. Responding to the needs of service users Provide service from the heart and should be able to resolve immediate incidents properly and most importantly, the security of the user's data that must be kept as best as possible in order to maintain the code of conduct of the service provider. and convenience and speed Technology or innovation to help in operations can make the operation faster and more accurate.