Problems and Added Value of Forming Centralized Administration, Faculty of Dentistry, Chiang Mai University

Abstract

          The objectives of this research were: 1) to study problems in the operation of the department’s centralized administrative system of Faculty of Dentistry, Chiang Mai University, in the perspective of clients, executives and service providers 2) to study the added value of the operation of the department’s centralized administrative system of Faculty of Dentistry, Chiang Mai University, in the perspective of clients, executives and service providers, and 3) to propose guidelines for the operation’s developing of the department’s centralized administrative system of Faculty of Dentistry, Chiang Mai University. This was the qualitative research, conducted for collection of data by interview methods from the service providers and clients. The research methods were content analysis and analytic induction. The data in the analysis were the documents about the establishment of the department’s centralized administrative, organization structure, and data from the interview. The result of this research revealed that the information system problems often encounter system instability that leaded to the working delay. The working system found that all 3 groups were still used to work in the previous department’s administrative, and more working through an intermediary. The personnel part found that the lacking manpower against the added workload. There was also an unfamiliar relationship problem between clients and service providers. On the other hand, some of the clients unready to accept changes. The added value part was found that all 3 groups had the opinion that the clients felt gaining more value, but the service providers felt nothing change from the original. The cost reduction of the money (budget) was found that the organization gained the most of benefits, and the department’s centralized administrative got the worth of change. The cost reduction of time was found that the operational speed was not faster.