Technology factors influence the performance management of logistics service providers in South East Asia
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Abstract
“Global logistics business” has increasingly played an important role in conducting business especially in the era of the epidemic (COVID-19) where it is impossible to predict what the future situation will be and consumer behavior has changed because everyone cannot go out according to government policy and from a variety of factors everything will be ordered by the system or applications, causing logistics to play a very important role in responding to customer needs appropriately with the current situation. It can be seen that the factors “Digital technology” will play a greater role. This academic article aims to present the use of technology to increase operational efficiency in the logistics industry. As a result, many innovations were developed. To respond to the needs of service users for example, delivery of goods is simple and fast including efficient product storage therefore causing cost reduction and create competitive stability in the global logistics market. Including in an era where people pay more attention to the environment. Therefore, logistics itself needs to adapt in line with this mega trend of sustainability. At the same time, it is imperative to maintain the company's profitability. The logistics business has been amidst the upheaval caused by digital transformation and changing consumer behavior therefore, businesses that will be successful need to seriously adapt and create more new technology trends.
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References
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