Enhancing Citizen Engagement in Public Service Delivery
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Abstract
Citizen-centric public service delivery has been mainstreamed in worldwide public sector reform. This applied research aims to develop an institutional framework and appropriate citizen engagement toolkits for the Thai public sector. The research was carried out qualitatively. Data were primarily taken from documents on emerging trends in citizen engagement in global practice and some case studies. Findings revealed that the administrative agencies perform various functions in government services. Thus, to advance proper participatory programs, we need to consider different types of citizen engagement, which vary according to the nature of this kind of function. We create a typology of three citizen engagement models, including (1) co-governance that is suitable for policy administration, (2) co-management that is suitable for supporting, supervising, regulating, licensing, and adjudicating disputes functions, (3) co-production that is suitable for providing services function.
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References
ภาษาไทย
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ทิพวรรณ หล่อสุวรรณรัตน์. (2561). งบประมาณแบบมีส่วนร่วม: บทเรียนจากต่างประเทศและความท้าทายสำหรับประเทศไทย. วารสารการจัดการภาครัฐและภาคเอกชน, 20(1), 9-39.
ปัทมา สูบกำปัง. (2552). การมีส่วนร่วมของประชาชนชาวไทยในรอบทศวรรษที่ผ่านมา: สภาพปัญหาและความท้าทายในอนาคต. วารสารสถาบันพระปกเกล้า, 7(2), 42-59.
พรทิพย์ แก้วมูลคำ. (2560). การบริหารราชการแบบมีส่วนร่วม: เทคนิคและวิธีการนำไปสู่การปฏิบัติ. กรุงเทพฯ: สำนักงานคณะกรรมการพัฒนาระบบราชการ (ก.พ.ร.).
พัชรี สิโรรส และพรทิพย์ แก้วมูลคำ. (2560). การบริหารราชการแบบมีส่วนร่วม: ตัวแบบและกรณีศึกษาสู่ความสำเร็จ. วารสารการจัดการภาครัฐและภาคเอกชน 24 (2), 139-160.
วสันต์ เหลืองประภัสร์, เกรียงชัย ปึงประวัติ, และชาย ไชยชิต. (2555). การศึกษาและพัฒนาระบบและวิธีการทำงานเพื่อส่งเสริมการมีส่วนร่วมของภาคประชาสังคมในการจัดทำบริการสาธารณะ. (รายงานวิจัยฉบับสมบูรณ์ เสนอต่อ สำนักงานคณะกรรมการพัฒนาระบบราชการ). กรุงเทพฯ: สถาบันวิจัยและให้คำปรึกษาแห่งมหาวิทยาลัยธรรมศาสตร์.
สำนักงานเลขาธิการสภาผู้แทนราษฎร. (2560). รายงานของสภาขับเคลื่อนการปฏิรูปประเทศ ด้านการบริหารราชการแผ่นดิน เรื่อง การพัฒนารูปแบบการดำเนินภารกิจภาครัฐ: การปฏิรูประบบงานอาสาสมัครในภาครัฐ. กรุงเทพฯ: สำนักกรรมาธิการ 2 สำนักงานเลขาธิการสภาผู้แทนราษฎรปฏิบัติหน้าที่สำนักงานเลขาธิการสภาขับเคลื่อนการปฏิรูปประเทศ.
สำนักงานเลขาธิการสภาผู้แทนราษฎร. (2562). การมีส่วนร่วมของประชาชนในกระบวนการงบประมาณ. (รายงานวิชาการ สำนักงบประมาณ สำนักงานเลขาธิการสภาผู้แทนราษฎร). กรุงเทพฯ: สำนักงานเลขาธิการสภาผู้แทนราษฎร.
อรทัย ก๊กผล. (2553). การมีส่วนร่วมของประชาชน: ความท้าทายของนักบริหารรัฐกิจในสังคมประชาธิปไตย. ใน อัมพร ธำรงลักษณ์ (บรรณาธิการ), การบริหารปกครองสาธารณะ (Public Governance): การบริหารรัฐกิจในศตวรรษที่ 21 (น. 85-105). ปทุมธานี: โรงพิมพ์มหาวิทยาลัยธรรมศาสตร์.
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