People's Satisfaction with Public Services of Taseeda Subdistrict Municipality, Nongphok District, Roi Et Province

Abstract

This article aimed (1) to study of citizens' satisfaction with public services of Taseeda Subdistrict Municipality, NongPhok District, Roi Et Province; (2) to compare the satisfaction of citizens in the public services of Taseeda Municipality, classified according to personal factors; and (3) to propose guidelines for the development of public services of Taseeda Subdistrict Municipality, use an integrated research method, quantitative research Study of a sample group of people living in the area of Taseeda Subdistrict Municipality. Statistics used in data analysis include mean, standard deviation. Inferential statistics One-way analysis of variance and qualitative research Use in-depth interviews. 9 key informants. The result of the study found that: Citizens' satisfaction with the public services of Taseeda Subdistrict Municipality, NongPhok District, Roi Et Province Overall, it is at a high level, including equal service provision. Timely service Providing adequate service Continuous service and progressive service public service According to the principles of Sa gahavatthu Dhamma Overall, it is at a high level, including Dãna, Piyavãcã, Atthacariyã, and Samãnattatã. The results of the hypothesis testing found that overall, people of different genders, ages, and occupations had different satisfactions. As for education level and monthly income, there is no difference in satisfaction. Guidelines for developing public services of Taseeda Subdistrict Municipality and satisfaction of the people according to the principles of Dhamma Sa gahavatthu, including 1) facilitation Recommend, give advice, pay attention, 2) speak eloquently, be polite, and sincere, 3) be considerate, attentive, and provide assistance equally, and 4) behave appropriately, polite.