Capacity and Potenial Development Model of Security Companies in the Digital Era

Abstract

This research aims to (1) study the development of capacity and Potenial of security service companies in the digital era through the use of new technologies and innovations to enhance service quality and Potenial, and (2) analyze the factors affecting the development of personnel capacity in security service companies in the digital era, including training and developing information technology skills for efficient job performance. This research is qualitative research, with 35 key informants, divided into three groups: experts and academics in the field of security, executives and managers in security service companies, and personnel working in security service companies. The research findings revealed that the application of new technologies such as Artificial Intelligence (AI), Big Data Analytics, and the Internet of Things (IoT) in security services significantly enhances the Potenial of threat detection and prevention. These technologies enable companies to analyze complex data and quickly and accurately detect abnormal behavior. Additionally, connecting and controlling security devices through IoT allows for immediate and efficient monitoring and response to incidents. Developing personnel capacity is crucial for improving service Potenial. Quality training and the creation of a learning culture within the organization help personnel be prepared to use new technologies in their work. Supporting continuous learning and knowledge sharing within the organization enables personnel to quickly adapt to technological changes. Furthermore, effective human resource management and support from executives are essential factors in developing personnel capacity. The findings from this research can be applied to enhance the quality and Potenial of security service companies in the digital era.