Enhancing The Functional Competency in The Department of Public Works and Town & Country Planning

Abstract

The objectives of this research are: (1) to study the enhancement of core competencies of civil servants in the Department of Public Works and Town & Country Planning, and (2) to explore the direction for developing the core competencies of civil servants in the Department of Public Works and Town & Country Planning. This study is qualitative research, focusing on field studies and analyzing data from key informants, including 5 individuals: 2 senior civil servants (high-level executives), 1 senior expert civil servant, and 2 expert civil servants. The study found that 1) civil servants plan and set goals for their work to achieve desired outcomes, focusing on continuous performance, providing public services with satisfaction, interacting with others in a beneficial manner, and rotating job tasks to gain knowledge and expertise in their profession. Additionally, civil servants perform their duties with integrity, self-sacrifice, and in compliance with laws and civil service regulations, enabling them to collaborate with others across various departments and sectors, both formally and informally, to achieve their objectives. 2) The guidelines for enhancing core competencies of civil servants identified in the study include establishing policy-based core competency frameworks, providing training, managing knowledge, and promoting career advancement paths. Furthermore, civil servants at all levels are expected to continuously develop themselves according to the responsibilities of their positions. The core competencies defined by the department will help improve work efficiency and develop personnel with higher competencies in the future.