คุณภาพการให้บริการของกองประปาเทศบาลตำบลดอนหวาย อำเภอโนนสูง จังหวัดนครราชสีมา

Abstract

The objective of this study was 1) to study the level of service quality of the waterworks division of Don Wai subdistrict municipality. 2) to compare the opinions service quality in the waterworks division of Don Wai subdistrict municipality. The samples in this study were of 285 people. The instrument used for this research was a questionnaire. The statistics used for the data analysis were statistical values percentage, mean, standard deviation, and hypothesis were tested by T-test and F-test (One-way ANOVA). The results of the study were as follows: 1) The overall opinion of water service quality level at Don Wai subdistrict municipality waterworks  division, was at a high level ( = 3.74). The top three scores from descending order were staff service ( = 4.40), followed by the facilitation convenience ( =3.88) and the service with speed. ( = 3.66). 2) The results of comparison of opinions of the water service quality at Don Wai sub-district municipality waterworks division., classified by general information of the respondents, found that people in Don Wai subdistrict, by sex,  age, educational levels, and  professions, there was no significant difference at the 0.05 level.