THE EFFECTS OF COMMUNITY-BASED INSTRUCTION USING HYBRID LEARNING ON ENGLISH ORAL COMMUNICATION FOR TOURISM INDUSTRY OF UNDERGRADUATE STUDENTS

Abstract

The study was aimed (1) to develop community-based instruction using hybrid learning on English oral communication for tourism industry, (2) to investigate the effects of community-based instruction using hybrid learning on English oral communication for tourism industry, and (3) to explore the reflections of students towards community-based instruction using hybrid learning on English oral communication for tourism industry. The participants consisted in the study were 14 third-year English for International Communication students at Rajamangala University of Technology Lanna Nan enrolling in English for Tourism Industry course. The instruments employed in the study were lesson plans, English oral communication ability pretest and posttest, online journals, observation field notes, and interview. The data obtained from the pretest and posttest was analyzed quantitatively using descriptive statistics, and the data gathered from online journals, observation field notes, and interview were analyzed qualitatively using content analysis.

The findings from the study are presented as follows:
     1. The community-based instruction using hybrid learning on English oral communication for tourism industry pedagogical approach should develop authentic situations together with the knowledge of Nan tourism industry in order to support the students’ learning situations and future careers and to support the provincial tourism industry.

     2. There was a significant improvement of the participants’ English oral communication ability after taking community-based instruction using hybrid learning on English oral communication for tourism industry at p ≤ 0.05.
        2.1 There was a significant improvement of the participants’ English oral communication ability in talk as interaction after taking community-based instruction using hybrid learning enhance English oral communication at p ≤ 0.05.
        2.2 There was a significant improvement of the participants’ English oral communication ability in talk as transaction after taking community-based instruction using hybrid learning enhance English oral communication at p ≤ 0.05.
        2.3 There was a significant improvement of the participants’ English oral communication ability in talk as performance after taking community-based instruction using hybrid learning enhance English oral communication at p ≤ 0.05.
     3. The students had positive reflections towards community-based instruction using hybrid learning on English oral communication for tourism industry.
        3.1 The students had positive reflections towards community-based instruction
        3.2 The students had positive reflections towards hybrid learning.