PEOPLE’S SATISFACTION TO THE SERVICE OF KAISEE MUNICIPAL PARISH BUENGKAN DISTRICT BUENGKAN PROVINCE

Abstract

This research has objectives to study : 1) the satisfaction of the people towards the

services of Kaisee Municipal parish Buengkan District, Buengkan Provine, 2) the suggestions to

develop the services of Kaisee Municipal parish Buengkan District, Buengkan Provine. The

researchers collected the data from 373 respondents by using questionnaires and analyzed

the data by percentage, mean, and standard deviation statistics. The results were as follows:

1. The respondents (59.52 percent) were female, and (40.48 percent) were male.

Majority percent of the respondent’s 27.29 percent 61 years old and above, 21.98 percent

of the respondents were age between 51-60 years old, 26.01 percent of the respondents

were age between 41-50 years old, 15.01 percent of the respondents were age between 31-

40 years old, 7.77 percent of the respondents were age between 20-30 years old, and 6.43

percent of the respondents were age under 20 years old. The respondents (55.23 percent)

were graduated primary school, 17.69 percent of the respondents were graduated Lower

Secondary School Or equivalent, 15.28 percent of the respondents were graduated higher

secondary school Or equivalent, 6.17 percent of the respondents were graduated diploma

Or equivalent, 4.02 percent of the respondents were graduated Bachelor, and 1.61 percent

of the respondents were graduated Master or higher. Therespondents (63.00) percent)

werefarmer, 13.67 percentofthe respondents were labor, 6.97 percent of the respondents

were merchants, 5.90 percent of the respondents were students, 4.29 percent of the

respondents were civil servants, 2.68 percent of the respondents were state enterprise, and

3.49 else.

1. The overall satisfaction of the people towards the services of Kaisee Municipal

parish Buengkan District, Buengkan Provine is in the average level ( ̅=3.39). While considering

in each aspect, the researchers found that 1) the aspect of fast service and punctual is in

the average level ( ̅= 3.34), 2) the aspect ofequality is in the average much level ( ̅= 3.44), 3)

the aspect of officers in charge is in the average much level ( ̅=3.36), and 4) the aspect of

quality service is in the average level ( ̅= 3.33)

1. 3. There were 4 suggestions from this study; 1) The officersshould be quick to

provide service and punctual more than this 2) want treat everyone equally 3 The officers

should speak how with melodic, and the polite per service users 4) The water plumbing

system should be improved due to poor water not clean