Main Article Content
It is clear from previous research that job satisfaction and employee engagement are critical to organizational success. However, the literature on the relationship of job satisfaction to employee engagement in human resources staff (HR staff) very limited. Therefore, the objective of this study was to establish the relationship of job satisfaction and employee engagement and to identify a model of job satisfaction and employee engagement among HR staff in private higher education institutions (PHEIs) in Thailand. A questionnaire was developed from a literature review and was administered to a sample of 220 HR staff. The responses were analyzed through confirmatory factor analysis. This study revealed that there is positive relationship between job satisfaction and employee engagement with a statistically significant direct effect. The findings of this research will be helpful in encouraging further activities to improve the job satisfaction and employee engagement of HR staff in PHEIs. It is recommended that the research methodology and the model developed should be extended to different sectors in future research.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Agrawal, S. (2015). Predictors of employee engagement: A public sector unit experience. Strategic HR Review, 14(1/2), doi: 10.1108/SHR-07-2014-0044
Albdour, A. A., & Altarawneh, I. I. (2014). Employee engagement and organizational commitment: Evidence from Jordan. International Journal of Business, 19(2), 192–212.
Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage: An integrated approach. Journal of Organizational Effectiveness: People and Performance, 2(1), 7–35. doi: 10.1108/JOEPP-08-2014-0042
Ali, S., & Farooqi, Y. A. (2014). Effect of work overload on job satisfaction, effect of job satisfaction on employee performance and employee engagement (A case of public sector university of Gujranwala division. International Journal of Multidisciplinary Sciences and Engineering, 5(8), 23-30.
Andrew, O. C., & Sofian, S. (2012). Individual factors and work outcomes of employee engagement. Social and Behavioral Sciences, 40, 498–508. doi: 10.1016/j. sbspro.2012.03.222
Ariani, D. W. (2013). The relationship between employee engagement, organizational citizenship behavior, and counterproductive work behavior. International Journal of Business Administration, 4(2), 46-56. doi: 10.5430/ijba.v4n2p46
Aslam, H. D., Aslam, M., Ali. N., & Habib, B. (2013). Importance of human resource managementin 21st century: A theoretical perspective. International Journal of Human Resource Studies, 3(3), 87–96.
Bano, S., Khan, M. A., Rehman, Q. H. U., & Humayoun, A. A. (2011). Schematizing talent management, a core business issue. Far East Journal of Psychology and Business, 2(1), 4-16.
Buitendach, J. H., & Rothmann, S. (2009). The validation of the Minnesota job satisfaction questionnaire in selected organisations in South Africa. SA Journal of Human Resource Management, 7(1), 1–8.
Burma, Z. A. (2014). Human resource management and its importance for today’s organizations. International Journal of Education and Social Science, 1(2), 85-94.
Cheche, S. G., Muathe, S. M. A., & Maina, S. M. (2017). Employee engagement, organisational commitment and performance of selected state corporations in Kenya, European Scientific Journal November 2017, 13(31), 317–327. doi:10.19044/esj. 2017.v13n31p317
Cronbach, L. J., & Shavelson, R. J. (2004). My current thoughts on coefficient alpha and successor procedures. Educational and Psychological Measurement, 64(3), 391–418.
Dublin City University. (2011). Human resources department senior human resources manager (5 year fixed term contract). Retrieved June 14, 2018 from https://www.dcu.ie/ sites/default/files/hr/Senior%20Human%20Resources%20Manager%20%205%20year%20reformatted_0.pdf
Goetz, K., Campbell, S. M., Broge, B., Dörfer, C. E., Brodowski, M., & Szecsenyi, J. (2012). The impact of intrinsic and extrinsic factors on the job satisfaction of dentists. Community Dentistry and Oral Epidemiology, 40(5), 474–480. doi: 10.1111/j.1600-0528.2012.00693.x
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective (7th ed.). New Jersey, NJ: Pearson.
Hamidi, N., Saberi, H., & Safari, M. (2014). The effect of implementation of talent management on job satisfaction governmental organizations (Case study: Ministry of Roads and Urban). Journal of Novel Applied Sciences, 3(1), 100–113.
Herzberg, F. (1987). One more time: How do you motivate employees? Retrieved January 13, 2017, from http://myfy.foundationyear.com/_upload/subjects/3/howtomotivate.pdf
Islam, J. N., Mohajan, H. K., & Datta, R. (2012). A study on job satisfaction and morale of commercial banks in Bangladesh. International Journal of Economics and Research, 3(4), 152–172.
Karuoya, N. L., & Senaji, T.A. (2017). Knowledge conversion capability and organizational effectiveness among private universities in Kenya: A SECI model perspective. International Journal of Innovative Research & Development, 6(3), 162–167.
Kim–Soon, N., & Manikayasagam, G. (2015). Employee engagement and job satisfaction. Retrieved January 14, 2017 from https://www.researchgate.net/publication/283267162. doi: 10.13140/RG.2.1.5050.6966
Lee, T. J. (2017). Relationship between intrinsic job satisfaction, extrinsic job satisfaction, and turnover intentions among internal auditors. (Doctoral dissertation). Walden University, Business Administration Faculty. Retrieved January 13, 2017 from http://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=4457&context= dissertations
Malhotra, S. (n.d.). A study of relationship between job satisfaction and employee engagement. Retrieved January 13, 2017 from http://www.jagannathuniversityncr.ac.in/wp-content/ uploads/2017/01/Relationship-between-Job-Satisfaction-and-Employee-Engagement.pdf
Mallikarjuna, N. L. (2012). Human resources responsibility on job satisfaction. IOSR Journal of Business and Management, 2(1), 11–14.
Macey, W. H., & Schneider, B. (2008). The Meaning of employee engagement. Industrial and Organizational Psychology, 1, 3–30. doi: 10.1111/j.1754-9434.2007.0002.x
Martins, H., & Proença, T. (2012). Minnesota satisfaction questionnaire–psychometric properties and validation in a population of Portuguese hospital workers. FEP Journal–Economics & Management: Working Paper, 471, 1–20.
Office of the Education Council. (2017). National education development plan 2017–2036. Bangkok: Prikwarn Graphic.
Polit, D. F., & Beck, C. T. (2010). Generalization in quantitative and qualitative research: Myths and strategies. International Journal of Nursing Studies, 47(2010), 1451–1458. doi: 10.1016/j.ijnurstu.2010.06.004
Riordan, J. O. (2017). The practice of human resource management. Research Paper at Institute of Public Administration. Retrieved June 14, 2018, from https://www.ipa.ie/_fileUpload/ Documents/ THE_PRACTICE_OF_HRM.pdf
Rugmai, S., Tachaphahapong, S. S., & Polsaram, P. (2016). Development of private higher education institutions in Thailand. Journal of Nursing and Education, 9(3), 51–66.
Robinson, D., Perryman, S., & Hayday, S. (2004). The drivers of employee engagement. Retrieved January 13, 2017 from http://www.employment-studies.co.uk/network/ members/library/408.pdf
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619. doi: 10.1108/02683940610690169
Shmailan, A. S. B. (2015). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1–8. doi: 10.15739/IBME.16.001
Society for Human Resource Management. (2014). Employee job satisfaction and engagement, the road to economic recovery. Research Report at the Society for Human Resource Management (SHRM). Retrieved January 12, 2017, from https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/140028%20JobSatEngage_ Report_ FULL_FNL.pdf
Smith, G. R., & Markwick, C. (2009). Employee engagement: a review of current thinking. Retrieved January 12, 2017, from http://www.mas.org.uk/uploads/articles/Staff%20-engagement-current-thinking.pdf
Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2, 53–55. doi: 10.5116/ijme.4dfb.8dfd
Vokić, N. P., & Hernaus, T. (2015). The triad of job satisfaction, work engagement and employee loyalty–The interplay among the concepts. EFZG Working Paper Series, 15(7), 1–13.
Vorina, A., Simonič, M., & Vlasova, M. (2017). An analysis of the relationship between job satisfaction and employee engagement. Economic Themes, 55(2), 243–262.
Wellins, R.S., Bernthal, P., & Phelps, M. (2005) Employee engagement: The key to realizing competitive advantage. Monograph at Development Dimensions International. Retrieved January 17, 2017, from https://www.ddiworld.com/ddi/media/monographs employeeengagement_mg_ddi.pdf?ext=.pdf
World Bank Group. (2009). Thailand social monitor: Towards a competitive higher education system in a global economy. Human Developments Sector, East Asia and Pacific Region. Retrieved January 17, 2017, from http://siteresources.worldbank.org/EASTASIAPACIFIC EXT/Resources/226300-1279680449418/HigherEd_ThailandSocialMonitor.pdf