Training and Development in Telecommunications

Abstract

The lack of qualified human resource in both technical and managerial competencies in Lao telecommunication sector make the Lao Government confront with immense constraints in its other development project expansion. The GoL hence attempts to improve the HR in the telecommunication industry. The training and development are the key instruments to build the HR capacity of this industry. The sufficient investment on human capital T&D did and will produce a moderate and positive impacts on employee productivity improvement (Prongjit, 2006, p. 30), and also to the organizational performance development as a whole (Kraiger, McLinden, & Casper, 2004, p. 337). This research thereby investigated the actual T&D practices of the Lao telecommunication. Four main findings were found such as: The T&D had strong relationship to the telecom organizational performance improvement, the correlation of the training institute capacity and telecom personnel skills development is high, the T&D planning process influenced on the employee productivity development, and the T&D provision associated with the financial condition of the relevant organization.

Keywords:  training and development,   personnel development, Lao telecommunication