The Mediating Role of Work Engagement and Commitment on Empowerment and Organizational Justice in Volunteers’ Performance

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Markus Apriono
Purnamie Titisari
Handriyono Handriyono
Imam Suroso
Vanya Pinkan Maridelana


This research aimed to provide insight about the volunteers working in non-profit organizations. Moreover, this research would examine the effect of empowerment and organizational justice on performance with work engagement and organizational commitment as mediating variables. The research was conducted at a non-profit organization in Indonesia known as board for community self-reliance (BKM). The population was 1,862 organizations spread in various cities in East Java, Indonesia. The samples were 329 financial management unit (known as UPK) managers who worked in BKM as volunteers. The data were collected from July to November 2020 and analyzed to construct the latent variables using confirmatory factor analysis (CFA). The results of the path analysis indicated that work engagement (β = .52, p < .001) and organizational commitment (β = .40, p < .001) positively and significantly affected performance. These two variables also mediated the indirect effect of empowerment and justice on the performance. The results of another hypothesis testing revealed that work engagement positively but insignificantly affected the organizational commitment (β = .05, p = .11). Theoretical implications were discussed considering the impact of perceived organizational support (POS) to the volunteers’ performance mediated by work engagement and organizational commitment. The practical implication of this research was to enhance the volunteers’ performance by developing the work engagement and commitment in a non-profit organization.

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Apriono, M., Titisari, P., Handriyono, H., Suroso, I., & Maridelana, V. P. (2021). The Mediating Role of Work Engagement and Commitment on Empowerment and Organizational Justice in Volunteers’ Performance. The Journal of Behavioral Science, 16(3), 42–58. Retrieved from
Research Articles


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