Compulsory Citizenship Behavior, Work-Life Balance, and Turnover Intention in Academia: Mediating Effects of Emotional Intelligence
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Compulsory citizenship behavior andwork-life balance have become critical issues among academic staff in universities, especially in private universities. This research investigates the mediating effects of emotional intelligence on the relationship between compulsory citizenship behavior, work-life balance, and turnover intention in the Nigerian academic environment. Questionnaires were used to collect data from the faculties of selected universities in Nigeria. Survey questionnaires were used to collect data from 600 faculties; but only 420 responded, a response rate of 70%. The results of structural equation modeling (SEM) show that compulsory citizenship behavior (β = .15; t = 3.63; p < .05) is positively and significantly associated with turnover intention while work-life balance (β = -.02; t = -.73; p > .05) has a negative and insignificant relationship with turnover intention. The results further indicate that emotional intelligence (β = .51; t = 10.91; p < .05) is directly related to turnover intention. It was also found that emotional intelligence partially mediates between compulsory citizenship behavior and turnover intention (β = .20; p < .05), but not between work-life balance and turnover intention (β = -.00; p > .05). In addition, emotional intelligence moderates the relationship between compulsory citizenship behavior, work-life balance, and turnover intention. The findings suggest that emotional intelligence is bidirectionally related to compulsory citizenship behavior, work-life balance, and turnover intention. The results provide valuable insights that can be used by university management to enhance well-being among the staff and reduce turnover intentions by minimizing the negative effects of compulsory citizenship behavior.
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